Experienced Full Stack Call Center Representative – Data Entry & Customer Service

Join arenaflex, a leading healthcare and retail company, in revolutionizing the way we deliver patient care and services. As a Full Stack Call Center Representative, you will be at the forefront of our customer service and data entry operations, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a pioneering healthcare and retail company, dedicated to making a positive impact on people's lives through better health and wellness. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, serving over 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing exceptional service, innovative products, and a genuine omnichannel experience.

Job Summary

We are seeking an experienced Full Stack Call Center Representative to join our remote team. As a key member of our customer service and data entry operations, you will be responsible for handling high-volume customer calls, resolving patient medication requests, and entering data into our pharmacy systems. If you have a passion for delivering exceptional customer service, are detail-oriented, and have excellent communication skills, we want to hear from you!

Key Responsibilities

* Handle high-volume customer calls, resolving patient medication requests, and entering data into our pharmacy systems

• Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system
• Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling
• Investigate to obtain missing solution data, and decipher clinical truncations (SIG codes)
• Settle all data entry-related exceptions
• Handle correspondence to patients (inbound calls, visits, messages) and settle outbound decisions to prescribers and patients on a case-by-case basis
• Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
• Settle on phone decisions to safety net providers and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs
• Provide support to Pharmacists, both those in the office and those in different areas
• Identify and convey issues to senior-level staff as suitable

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online)
• Essential web browsing skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online
• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification office
• Experience providing customer service to internal and external clients, including fulfilling quality standards for services, and assessment of customer satisfaction
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35

• Opportunity to work remotely from the comfort of your own home
• Comprehensive training and onboarding program
• Ongoing support and development opportunities
• Dynamic and inclusive work environment
• Recognition and rewards for outstanding performance
• Access to arenaflex's employee benefits program

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, including those with disabilities, veterans, and individuals from diverse backgrounds. Apply for this job