HR Assistant - Medical Leaves and Accommodations

About the position Providing solutions in an efficient and customer-focused model, Human Resource Services (HRS) strives to enhance the employment experience and satisfaction of Washington State University (WSU) faculty and staff through clear communication, outreach, engagement, and support. Enhancing workplace satisfaction and sustainability of the University, fostering a positive and engaging experience to the WSU system. As an HR Assistant within the HRS Medical Leaves and Accommodations team, you will provide customer service to WSU employees regarding a variety of leave programs, including but not limited to: Family and other Medical Leaves, Workers’ Compensation, Long Term Disability, Reasonable Accommodation, and Shared Leave. Communicating with employees through a variety of mediums – in person, phone, and email – you will explain leave benefit rules, policies, and procedures; gather, organize, and process documentation and forms related to leave benefits; and prepare leave correspondence for employees, supervisors, and other key parties. In order to successfully fulfill your responsibilities and support WSU employees, you will review, develop, and maintain accurate electronic and paper files; produce reports; coordinate meetings; and assist with employee training sessions. Due to the sensitive nature of this work, you will be responsible for maintaining a confidential environment at all times. This is a full-time (100% FTE), permanent position. This position is overtime eligible . This position is located on the WSU Pullman campus in Pullman, Washington. After completing an initial training period, the selected applicant may be eligible to work remotely one day per week.

Responsibilities

• Provide customer service to WSU employees regarding a variety of leave programs, including but not limited to: Family and other Medical Leaves, Workers’ Compensation, Long Term Disability, Reasonable Accommodation, and Shared Leave.
• Communicate with employees through a variety of mediums – in person, phone, and email – to explain leave benefit rules, policies, and procedures.
• Gather, organize, and process documentation and forms related to leave benefits.
• Prepare leave correspondence for employees, supervisors, and other key parties.
• Review, develop, and maintain accurate electronic and paper files.
• Produce reports.
• Coordinate meetings.
• Assist with employee training sessions.
• Maintain a confidential environment at all times.

Requirements

• To be considered for the HR Assistant 1 level: Three years of office experience, OR equivalent education/experience.
• To be considered for the HR Assistant 2 level: Four years of office experience, including two years of experience working with medical benefit and leave benefit administration in a human resource environment. Equivalent education/experience may be considered.
• Knowledge and understanding of HIPAA, ACA, ADA, FMLA, and related Federal and State laws, guidelines, regulations, and standards applicable to an academic and/or workplace setting.
• Demonstrated effective interpersonal, verbal, and written communication skills
• Experience providing clerical/administrative support to multiple individuals.
• Working knowledge and experience with Microsoft Office programs, including Word, Excel, and Outlook.
• Demonstrated experience providing customer service both in person and/or over the phone.
• Proven ability to perform a variety of tasks at one time, with frequent interruptions.
• Excellent attention to detail skills.

Nice-to-haves

• Experience in the human resource functions such as disability services, leave and benefits, recruitment, classification/compensation, or employee/labor relations.
• Demonstrated ability to address customer inquiries in sensitive and emotionally charged situations, demonstrating empathy, patience, and professionalism.
• Experience working with medical records and/or confidential documents.
• Experience presenting group orientations and/or trainings.

Benefits

• WSU offers a comprehensive benefits package that includes paid sick and vacation leave; paid holidays; medical, dental, life, and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

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