Experienced Customer Service Representative – Travel Industry Expert

At arenaflex, we're driven by a passion for delivering exceptional travel experiences that make a positive difference. With over 100 years of making travel matter, we're leading the way in responsible travel, rich local experiences, and easy, enjoyable travel. Our guests are at the center of everything we do, and we're looking for a talented Customer Service Representative to join our team and share their love of travel with others.

About arenaflex

arenaflex is a team with a shared goal of delivering transformative travel experiences that fulfill that deep-seated urge for connecting and learning. We're a global company with a local touch, and our Family of Brands is dedicated to making travel a force for good. We believe that travel is a privilege, but with that privilege comes the responsibility to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy.

How You'll Work

As a Customer Service Representative at arenaflex, you'll be part of our contact center team, working in a flexible and dynamic environment with leading technology. Our contact center is driven by metrics and KPIs, used to measure our success and opportunities for improvement. Our leadership teams work closely with our Customer Service Representatives to ensure they're meeting team and individual goals.

Perks

We offer a range of benefits to support your growth and well-being, including:

• After your first year, you'll receive an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You'll have 2 weeks a year where you can work from anywhere in the world, your choice.
• We offer a global training calendar, with a mix of virtual, in-person, and e-learning courses, plus $3,000 per year to support external learning and development courses that interest you and drive your passion.
• We give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart.
• We offer a 401k retirement plan and comprehensive health benefits.

Position Summary

If you wake every morning with the desire to share your love of travel with others, we'd like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel. This role involves:

• Service: You'll amaze our guests at every touchpoint, including inbound calls, chats, and emails, exceeding their expectations of friendly, efficient, and helpful service.
• Education: You'll develop a quest for knowledge to understand the brands you represent and the locations to which we travel.
• Problem Solving: You'll identify, research, and resolve issues to utmost customer satisfaction.
• Collaboration: You'll partner with your manager and teammates to meet your individual goals and contribute to the overall service goals for the brand.
• Taking initiative: You'll be proactive in keeping up with relevant product updates and trainings.
• Nurturing: You'll build, develop, and cultivate relationships with repeat guests, travel partners, and your fellow colleagues.

Growth Opportunities

We provide opportunities to grow within the contact center, including onto the sales team, where you'll match our vacation product with our guests' needs. Our people are our heartbeat, and we cultivate environments where everyone contributes and everyone flourishes.

Competencies

To succeed in this role, you'll need:

• Customer service oriented: You have a desire to anticipate, recognize, and exceed guests' needs.
• Attentive to detail: Providing quality is important to you, and you know that being accurate and thorough contributes to a positive guest experience.
• Enthusiastic: You're ready to tackle any challenge with a positive attitude.
• Balanced: You can maintain focus while prioritizing a multitude of tasks.
• Tech savvy: You welcome the opportunity to learn new software programs.
• A top performer: You have high standards and hold yourself accountable to your work.
• Flexible: You can adapt quickly to our fast-paced environment.

Other Requirements

* Availability to work overtime as required.

• Availability to work any shift during business hours, including evenings and weekends.
• TICO (Travel Industry Council of Ontario) certification required within the first 60 days of employment. arenaflex will pay for the first attempt of certification.

Salary/Hourly Pay Scale

* $18.00 per hour

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. We celebrate diversity in the workplace and encourage and support it.

How to Apply

If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you! Apply now to join our team and start your career in travel. Apply Job! Apply for this job