Experienced Customer Service Representative (Remote in Texas) – Pet Industry E-commerce

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. As a Customer Service Representative at arenaflex, you'll have the opportunity to work from the comfort of your own home, residing within the state of Texas. With a starting wage of $15.50 per hour and opportunities to learn and further develop your skills while working remotely, this role is perfect for those who are passionate about delivering exceptional customer experiences and are looking for a dynamic, growth-oriented work environment.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Communicating with customers who contact us regarding different subjects, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
• Researching and problem-solving to provide solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike.
• Operating with a willingness to learn, sharing feedback, getting feedback, and being open-minded to grow.
• Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience
• Strong written, verbal, and listening abilities, as demonstrated in a written assessment
• Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
• Skill in computer usage for data entry and efficient internet browsing to assist customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Dedication to maintain confidentiality and secure critical information
• High school graduate or equivalent experience
• Willingness and ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• A work area acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're committed to empowering our Team Members to become their best selves. Here's what you can expect:

• YOU BELONG: arenaflex is a place where you can be your authentic self, surrounded by a diverse and inclusive team of pet parents and partners.
• YOU CAN GROW: Our culture is designed for those who enjoy delivering results and becoming their best, no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex offers competitive wages, medical & dental insurance, 401k, and more, plus the opportunity to work with a passionate and hard-working team of Chewtopians.

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job