Experienced Digital Live Chat Agent – Customer Experience Specialist for arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Digital Live Chat Agent, you'll play a vital role in helping our customers navigate the world of camping and outdoor adventures. If you're a people person with a passion for providing top-notch support, we want to hear from you!

About arenaflex

arenaflex is a leading provider of outdoor recreation products and services, dedicated to helping people connect with nature and create unforgettable memories. With a rich history of innovation and customer-centricity, we're committed to delivering exceptional experiences that exceed our customers' expectations.

The Role

As a Digital Live Chat Agent, you'll be the face of arenaflex, interacting with customers through inbound chats, phone calls, and emails. Your primary focus will be to provide personalized support, answering questions, and helping customers find the perfect RV or outdoor gear for their needs. You'll work closely with our sales team to schedule appointments, track customer interactions, and maintain brand consistency.

Key Responsibilities:

* Interact with customers through inbound chats, phone calls, and emails in a timely and professional manner

• Assist customers in identifying RVs that fit their needs, providing expert advice and guidance
• Improve customer experience by supporting and encouraging their decision to participate in the RV community
• Schedule RV sales appointments with customers to meet with our dealership specialists and track in our CRM
• Assist in maintaining brand consistency by directing customers to brand-specific resources
• Constantly achieve established performance goals of the position
• Identify and help solve customer issues quickly and effectively

What You'll Need to Succeed:

* A commitment to customer experience and providing the best support for first-time and long-time campers

• Ability to think critically and apply logical problem-solving skills
• Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
• Strong written skills that lend to clear and concise text-based communication
• PC keyboarding and internet experience needed. Typing speed > 55 WPM
• Ability and desire to learn about the RV & Outdoor industries
• Past professional experience and accomplished employment history
• Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat, etc.
• Adaptable to constantly changing environments
• High school diploma or equivalent and/or 2+ years of customer service and/or 1-2 years related experience
• Bilingual (Spanish) is a plus

What We Offer:

* Competitive pay and benefits package

• Paid Time Off, 401(k), Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities
• Comprehensive benefit package including medical, dental, vision, and more for full-time associates
• Access to dental & vision coverage for part-time associates
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Digital Live Chat Agent, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our customers.

How to Apply:

If you're a motivated and customer-focused individual with a passion for the outdoors, we want to hear from you! Apply now to join our team as a Digital Live Chat Agent and become a part of the arenaflex family. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. Apply for this job