Experienced Tier 2 E-Commerce Phone/Chat Support Specialist – Gaming and Entertainment Industry
At arenaflex, we're on a mission to revolutionize the world of digital engagement services. As a global leader in managed digital engagement, we're seeking a talented and enthusiastic Tier 2 E-Commerce Phone/Chat Support Specialist to join our team of experts. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a global provider of managed digital engagement services, partnering with top-tier brands across the globe to deliver exceptional customer experiences. Our team of 10,000+ Mods, available in 50+ languages in 70+ countries, is dedicated to bringing companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting arenaflex's expertise to work.
Job Summary
As a Tier 2 E-Commerce Phone/Chat Support Specialist at arenaflex, you'll be responsible for providing top-notch customer support to our clients' customers via phone and chat. You'll be the go-to expert for resolving customer concerns, answering questions, and providing solutions to ensure a seamless customer experience. If you're comfortable working in a fast-paced environment, have excellent communication skills, and are passionate about delivering exceptional customer experiences, we want to hear from you!
Responsibilities
As a Tier 2 E-Commerce Phone/Chat Support Specialist, you'll be responsible for:
- Providing customer support via Zendesk ticketing system
- Using admin order tools to review order status and provide resolutions to customers
- Using admin tools to review user accounts and assist with account issues
- Collaborating with internal teams to resolve complex customer issues
- Providing timely and effective solutions to customer concerns
- Maintaining accurate records and reporting metrics to ensure quality service
- Participating in ongoing training and development to stay up-to-date on industry trends and best practices
Requirements
To be successful in this role, you'll need:
- Previous customer support experience, preferably in an e-commerce environment
- Familiarity with Zendesk, a plus
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Comfortable taking the initiative and working independently
- Mastery of the written word (grammar, spelling, punctuation)
- Ability to pick things up quickly and adapt to new situations
- Retail and/or e-commerce experience, a plus
- Passion for shopping and helping customers shop, required
- Availability to start orientation ASAP!
Work Environment
As a remote worker, you'll have the flexibility to work from the comfort of your own home. You'll need:
- A dedicated laptop or desktop computer with Windows 10 or above
- A quality headset
- A quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on your phone
What's In It For You
As a Tier 2 E-Commerce Phone/Chat Support Specialist at arenaflex, you'll enjoy:
- The potential to work with some of the coolest clients around the world, like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the arenaflex Network
- Work from home
- Competitive hourly rate – discussed during your first interview
- Paid orientation
- Opportunities for career growth and professional development
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates of all backgrounds and perspectives.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't forget to take your time and make sure your application is thorough and grammatically correct – it will greatly increase your chances of scoring an interview! Apply Job! Apply for this job