Experienced Customer Service Representative – Inbound Only, NO SALES – Permanent Full Time Positions at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than arenaflex, a leading provider of technical and emergency damage prevention services for Gopher State One Call, a statewide non-profit organization. We're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives, handling incoming telephone requests from excavators, homeowners, and facility operators.

About arenaflex

arenaflex is a cutting-edge organization that's revolutionizing the way we approach customer service. Our team is dedicated to providing top-notch support to our clients, and we're committed to creating a work environment that's both challenging and rewarding. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional results and making a real difference in the lives of our customers.

Job Summary

As a Customer Service Representative at arenaflex, you'll be responsible for handling incoming telephone requests from excavators, homeowners, and facility operators. You'll work closely with our clients to gather information about their work sites, enter data into a ticket format, and identify work sites on a mapping system similar to Google Maps. Your primary goal will be to provide exceptional customer service, ensuring that our clients receive the support they need to complete their projects safely and efficiently.

Key Responsibilities

* Answer inbound calls and follow scripted questions from callers who will be digging

• Obtain information about customers and their work sites
• Enter data into a ticket format
• Identify work sites on a mapping system similar to Google Maps
• Provide excellent customer service at all times
• Communicate effectively and create positive relationships with excavators, peers, and management
• Process information quickly and accurately using outlined criteria
• Accurately read digital maps
• Demonstrate an interest in public safety
• Understand and apply new concepts
• Ability to work effectively and independently in a home or office environment

Essential Qualifications

* High school diploma or GED

• Ability to listen and problem solve effectively
• General computer skills
• Ability to adhere to a work schedule including having good attendance
• Ability to work as a team
• Be self-motivated and able to work independently
• Willingness to work overtime based upon the business needs of the call center
• Availability to work during operating hours of the call center
• Must pass a criminal background check

Preferred Qualifications

* Previous customer service experience

• Experience working in a call center environment
• Familiarity with mapping systems and digital maps
• Ability to work in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment

Benefits and Perks

* Competitive hourly rate starting at $15.00 per hour

• Quarterly performance bonuses
• Paid vacations/personal/sick time (PTO)
• 401(k) plan with 50% company matching up to 15% of your contribution
• Casual, friendly work environment
• Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
• Two-week paid training course
• Ability to work at home remotely after training
• Fantastic medical, dental, and life insurance at a VERY minimal cost ($43/month for single coverage $185/month for a family)
• Paid time off
• Work from home opportunities

Work Environment

arenaflex is committed to creating a work environment that's both challenging and rewarding. Our team is dedicated to delivering exceptional results, and we're passionate about making a real difference in the lives of our customers. As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a fast-paced, dynamic environment where no two calls are ever the same. You'll be part of a team that's committed to excellence, and you'll have the support and resources you need to succeed.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Testing and Interviews

Chosen candidates will be contacted to schedule testing, which includes a typing test, a map-reading test, and a spelling test. Testing and interviews are by appointment only, no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all individuals, and we're passionate about making a real difference in the lives of our customers.

EOE/Drug-Free Employer

arenaflex is an EOE/Drug-Free Employer. We're committed to creating a safe and healthy work environment, and we're passionate about making a real difference in the lives of our customers. Apply for this job