Experienced Student Success Coach – Academic Support and Guidance

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're dedicated to making a difference in the lives of our students, and we invite you to join us in this exciting role as a Student Success Coach. As a Student Success Coach, you'll be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and develop the skills to become lifelong learners. You'll work with each student throughout their learning experience to challenge, motivate, support, and encourage them to achieve more than they may have thought possible.

About arenaflex

arenaflex is a leading education institution committed to providing students with the tools and resources they need to succeed. Our team is passionate about making a difference in the lives of our students, and we're looking for like-minded individuals to join us in this mission. As a Student Success Coach, you'll be part of a dynamic team that's dedicated to helping students achieve their academic goals.

The Role

As a Student Success Coach, you'll be responsible for assisting students throughout their education program with arenaflex. You'll work from your home office, speaking with students over the phone and responding to inquiries received through our systems. You'll have an assigned schedule during our hours of operation, which define a 40-hour work week. We're open Monday-Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We hire people from all time zones who have availability during our hours of operation, in support of our students.

Key Responsibilities

* Support enrollment, student development, and retention services while ensuring a quality learning experience.

• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Become a certified resume reviewer to provide resume and career development support.
• Be a liaison for students, enabling them to connect with various departments.

What We're Looking For

* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly
• Excellent communication/listening skills, including a pleasant phone manner
• Strong customer support focus and attention to details

What We Offer

* Salary Range between $23 and $24 per hour

• Paid time off
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) Savings Plan
• Life and Disability Insurance
• Tuition assistance
• Employee Stock Purchase Plan
• Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
• Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
• Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home office. Our team is passionate about creating a positive and supportive work environment, and we're committed to providing you with the resources and training you need to succeed. We're a dynamic and collaborative team that values open communication, teamwork, and mutual respect.

Career Growth Opportunities and Learning Benefits

As a Student Success Coach, you'll have the opportunity to develop your skills and knowledge in academic support and guidance. You'll receive training and support to help you succeed in this role, and you'll have the opportunity to advance your career within arenaflex. We're committed to providing you with the resources and opportunities you need to grow and develop as a professional.

How to Apply

If you're passionate about making a difference in the lives of students and you're looking for a challenging and rewarding career, we encourage you to apply for this exciting role as a Student Success Coach. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Application Question(s)

* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?

Education

* Bachelor's (Preferred)

Work Location

* Remote Apply Job! Apply for this job