Experienced Bilingual Digital Collections Specialist (Live Chat & Email) – Customer Service & Debt Recovery
At arenaflex, we're passionate about revolutionizing the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.
About the Role
We're seeking an experienced Bilingual Digital Collections Specialist to join our team. As a key member of our customer service and debt recovery team, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also involve maintaining records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Key Responsibilities
* Communicate with delinquent borrowers via different digital communication channels, including live chat and email
- Find solutions to help bring borrower's loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain relationships with customers to ensure timely payments and resolution of delinquent accounts
- Stay up-to-date on company policies, procedures, and regulatory requirements
Requirements
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent written communication skills
- Prior experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual in Spanish and English required
Preferred Qualifications
* Experience with live chat platforms, such as Zendesk or Freshdesk
- Familiarity with CRM software, such as Salesforce or HubSpot
- Knowledge of financial regulations and compliance
- Experience working in a remote environment
What We Offer
* Competitive hourly rate of $18.00 per hour
- Opportunities for advancement and career growth
- Paid training and development programs
- Comprehensive benefits package, including:
+ 401(k) matching + Dental insurance + Health insurance + Life insurance + Paid sick time + Paid time off + Vision insurance
- Work from home flexibility
- Collaborative and dynamic work environment
Application Instructions
If you're a motivated and customer-focused individual who is passionate about making a positive impact on the planet, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Work Schedule
The expected working hours for this position are 9:30 AM - 6:00 PM PST, Monday through Friday. Please confirm that this schedule works for you.
Live Chat Experience
Do you have recent experience using live chat to assist customers? If so, which platforms have you worked with?
Hourly Rate
This bilingual position pays $18.00 per hour. Are you comfortable moving forward with this hourly rate? We're an equal opportunity employer and welcome applications from diverse candidates. Thank you for considering arenaflex as your next career step! Apply for this job