Experienced Customer Success Associate – Remote, Full-Time Contractor Role
Join arenaflex, a Certified B Corporation, in Revolutionizing Student Loan Repayment
Are you passionate about making a difference in the lives of millions of Americans burdened by student debt? Do you thrive in fast-paced startup environments where innovation and collaboration drive growth? Look no further than arenaflex, a pioneering company dedicated to helping student loan borrowers save money through smart, algorithm-based recommendations.
About arenaflex
arenaflex is on a mission to tackle one of the greatest challenges of our generation – the student loan crisis. With a founding team drawing on years of experience in public policy, law, consumer finance, and engineering, we're combining policy expertise and innovative technology to serve student loan borrowers across the country. Our commitment to helping all borrowers improve their financial health through better repayment strategies has earned us a Certified B Corporation status.
Our Story
We've recently raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. Our product has been designed to make a real difference in the lives of our borrowers, and we're excited to share our story with you.
Watch our quick video
to learn more about how arenaflex's product works, and hear what our borrowers have to say about us.
Your Role
As a Customer Success Associate on our Borrower Success Team, you'll work directly with student loan borrowers to help them navigate arenaflex's tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users.
Job Responsibilities
* Understand arenaflex's product offerings and how they address borrowers' needs
- Engage with borrowers via email and live chat
- Review and submit applications for federal loan programs
- Proactively suggest and implement ideas and automations that can help scale the team
- Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Reporting Structure
This position will report to the Head of Borrower Success, who will provide guidance and support throughout your journey with arenaflex.
Recommended Experience
We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Key Qualities
During the interview process, we'll be evaluating these key qualities in your experience and potential:
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Our Values
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.meetarenaflex.org/careers](http://www.meetarenaflex.org/careers).
What We Offer
* A remote, full-time contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs
- Competitive compensation and benefits package
- Opportunities for professional growth and development in a fast-paced startup environment
- Collaborative and inclusive company culture
- Flexible work arrangements to support your work-life balance
How to Apply
If you're passionate about making a difference in the lives of millions of Americans burdened by student debt, we encourage you to apply for this exciting opportunity. Join arenaflex today and be part of a team that's revolutionizing student loan repayment. Apply Now! Apply for this job