[Remote] Assistant Remote Dental Insurance Billing Manager

Note: The job is a remote job and is open to candidates in USA. DCS is a dental revenue cycle management company that empowers dental teams through expert integration and technology frameworks. The Assistant Remote Dental Insurance Billing Manager will oversee insurance billing services and lead a team while enhancing client relationships and expanding revenue cycle management services.

Responsibilities

• Serve as a liaison for Remote Dental Billing Specialists in training, answering questions and directing them to the appropriate resources
• Help onboard new Remote Dental Insurance Billing Specialist team members by facilitating access to systems, providing schedule alignment support, and assisting with basic workflow understanding
• Reinforce training milestones set by the AM by providing feedback or tracking progress
• Support the Dental Insurance Billing Manager in executing quality assurance checks on assigned offices, ensuring processes are followed and documentation is complete
• Track recurring errors and help create summary data for Account Managers to use in coaching discussions
• Ensure claim documentation, notes, and portals are consistent with standards prior to client reviews or escalations, and by request
• Own the scheduling and agenda management for standing Zoom meetings for Dental Insurance Billing Managers and Client Partners, and attend them
• Maintain a clear record of notes, action items, and attendance for each meeting
• Follow up on recurring action items or check-ins as directed by the Dental Insurance Billing Manager
• Assist with internal and client-facing documentation entry and maintenance (e.g., arenaflex Chat, arenaflex Sheets, reporting dashboards)
• Help copy/paste client changes in shared trackers (e.g., CallBlitz, Terms, ANA), as directed by the Dental Insurance Billing Manager
• Ensure templates, links, and portal guides are up-to-date and easily accessible for the team
• Learn, and master multiple Dental Practice Management Softwares, and clearinghouses
• Communicate consistently with the assigned Dental Insurance Billing Manager to ensure alignment on team needs
• Escalate urgent client or team concerns to the AM as needed, with context and clarity
• Participate in special projects or account transitions in coordination with AMs and Project Managers Skills
• 2+ years in a dental administrative, dental client service, or dental billing support role preferred
• Comfortable with data entry, remote communication tools, and cross-functional collaboration
• Strong organizational skills and attention to detail
• Professional communication and follow-through
• Proficiency in arenaflex Drive, Zoom, and dental terminology
• Eagerness to learn and grow into more advanced client service or leadership roles Benefits
• Health insurance provided
• Vision, and Dental Coverage
• Company matched 401k
• The option to work remotely
• A flexible work schedule
• Paid Time Off
• A culture of learning
• The opportunity to play a key role in a rapidly growing company Company Overview
• DCS helps dental groups, DSOs, and private practices maximize their revenue by providing expert revenue cycle management services and products. It was founded in 2012, and is headquartered in Savannah, Georgia, USA, with a workforce of 51-200 employees. Its website is Apply tot his job

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