Technical Platform Manager, AI & People Technology (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

You’ll shape the next generation of Airbnb’s employee experience by building transformative, intelligent solutions grounded in AI/ML. You’ll translate evolving HR service and employee needs into scalable products, stitch together existing tools and data flows, and launch scrappy, high-impact prototypes. You’ll be expected to build and validate real prototypes—independently or with light engineering support—that demonstrate how AI can solve for real Employee Experience (EX) pain points. You must be able to think like an engineer, design like a product strategist, and communicate like a service designer. You’ll help architect a more seamless internal operating system—one that empowers employees and managers, improves clarity, and brings AI from concept to reality inside our core workflows. This is a builder role, where you will work closely with partners across EX, BizTech, and the business—gathering requirements from stakeholders, breaking down complex EX problems into simple buildable steps, and crafting solutions that can be tested and refined quickly. You’ll bring depth in AI and HR technology and the ability to zoom between system architecture, rapid experimentation, and narrative storytelling. A typical day:

• Translate employee and manager workflows into tangible HR product opportunities
• Independently build and test working prototypes (e.g. agent-based flows, lightweight apps, embedded LLM tools)
• Outline requirements for systems integrations between HR tools like Workday, Greenhouse, Qualtrics, RightAnswers, Airtable, Asana, etc.
• Lead stakeholder discovery sessions to identify HR/automation opportunities
• Evaluate third-party AI tools for HR vs. build pathways for core functionality
• Design quick pilots across decision support, communications, knowledge management, or resource planning
• Define success metrics, track impact, and build product feedback loops
• Turn complex AI solutions into simple narratives that make sense to internal business stakeholders
• Collaborate with BizTech, Legal, and InfoSec to ensure prototypes align with Airbnb’s privacy, security, and ethics guardrails
• Continuously help evolve our EX AI strategy as new insights, tech, and organizational needs emerge

Requirements:

• 8+ years in product management, with hands-on experience building or engineering AI/ML-powered tools or platforms
• Proven ability to scope, build, and deliver rapid prototypes using LLMs, automation systems, or web-based tooling
• Strong fluency in HR systems or organizational strategy (e.g., performance, recruiting, planning, or people analytics)
• Track record of translating complex, cross-functional needs into tested and shipped products
• Utilize data to inform decisions ranging from design to measuring impact
• Scrappy and technically fluent—comfortable writing basic scripts, chaining prompts, or standing up low-code tools to test ideas
• Hands-on with tools like LangChain, LLMs, or vector databases—or excited to learn them fast
• Familiar with tech stacks across knowledge management, portfolio planning, HR/People tools
• Experienced in serving internal audiences (e.g., EX, BizTech), not just external clients or end customers
• Collaborative, systems-oriented, and skilled at connecting dots across people, processes, and platforms
• Adept in visual storytelling, from Miro/Figma to slideware, and effective stakeholder comms
• Passionate about Airbnb’s mission, shaping the future of work, and the human-AI partnership within it

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $1120-$142/hr Benefits: Medical, Dental, Vision, 401K Apply tot his job Apply To this Job