Senior Lead Product Manager, Card Loyalty Programs, Benefits and Partnerships

About the position Wells Fargo is seeking a seasoned product management professional to help shape and execute a compelling suite of credit card benefits through the development of new capabilities and strategic partnerships that drive customer engagement and loyalty across segments. This Senior Lead Product Manager role requires a strong strategic mindset, analytical rigor, and the ability to influence and collaborate across a wide range of internal and external stakeholders. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Shape and support strategic roadmap development Contribute to the definition of the card benefits strategy, success metrics, and strategic partnership roadmap Analyze customer and market data to identify and prioritize benefit expansion opportunities Support rationalization of current benefits to identify simplification opportunities Develop recommendations for optimizing benefit pricing, servicing strategies, technical integration, and customer experience Engage with research teams to gather insights for data-driven decision-making Socialize the card benefits vision, roadmap, and investment requirements across internal stakeholders and executive leadership, using strong storytelling and presentation development skills to distill complex information into clear, persuasive recommendations that drive alignment and decision-making. Drive execution and strategic alignment Partner with cross-functional delivery teams to facilitate timely decisions on architecture design and delivery sequencing Identify and escalate delivery impediments, proposing solutions where appropriate Maintain routines and communications that ensure work is sponsored and updates are proactively shared Represent the product team in stakeholder meetings and strategic discussions Support strategic relationships and contract management Prepare materials and lead content development for internal stakeholder engagements, driving the creation of recommendations that inform strategic decisions and align cross-functional teams Collaborate with internal teams to support contract negotiations and RFP processes Track and summarize contract milestones, keeping stakeholders informed and engaged Contribute to team culture and collaboration Serve as a senior member of the team, contributing to strategic planning, team routines, and continuous improvement Mentor junior team members and foster a collaborative, inclusive, and high-performing team environment

Responsibilities

• Shape and support strategic roadmap development
• Contribute to the definition of the card benefits strategy, success metrics, and strategic partnership roadmap
• Analyze customer and market data to identify and prioritize benefit expansion opportunities
• Support rationalization of current benefits to identify simplification opportunities
• Develop recommendations for optimizing benefit pricing, servicing strategies, technical integration, and customer experience
• Engage with research teams to gather insights for data-driven decision-making
• Socialize the card benefits vision, roadmap, and investment requirements across internal stakeholders and executive leadership, using strong storytelling and presentation development skills to distill complex information into clear, persuasive recommendations that drive alignment and decision-making.
• Partner with cross-functional delivery teams to facilitate timely decisions on architecture design and delivery sequencing
• Identify and escalate delivery impediments, proposing solutions where appropriate
• Maintain routines and communications that ensure work is sponsored and updates are proactively shared
• Represent the product team in stakeholder meetings and strategic discussions
• Prepare materials and lead content development for internal stakeholder engagements, driving the creation of recommendations that inform strategic decisions and align cross-functional teams
• Collaborate with internal teams to support contract negotiations and RFP processes
• Track and summarize contract milestones, keeping stakeholders informed and engaged
• Serve as a senior member of the team, contributing to strategic planning, team routines, and continuous improvement
• Mentor junior team members and foster a collaborative, inclusive, and high-performing team environment

Requirements

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice-to-haves

• 7+ years of experience in the credit card ecosystem, including experience shaping and optimizing card benefits to drive customer engagement, retention, and competitive differentiation
• Experience in banking or financial services, prior employment experience with a credit card issuer is preferred
• Experience with credit card loyalty programs, including understanding the P&L impacts of rewards, benefits, and engagement strategies
• Demonstrated ability to craft compelling business cases and strategic recommendations through strong storytelling, synthesis, and presentation development
• Extensive experience in partnership development and contract negotiation processes, with a demonstrated ability to lead cross-functional collaboration and influence strategic outcomes
• Experience supporting strategic planning and execution efforts that drive product growth, customer engagement, and operational efficiency
• Business development mindset with a focus on identifying opportunities, shaping initiatives, and driving stakeholder alignment
• Structured decision-making capabilities with a track record of setting and achieving results-driven goals
• Exceptional communication skills, with the ability to translate complex concepts into clear, actionable insights for diverse audiences
• Proven ability to build and manage relationships across a wide range of stakeholders, driving alignment and momentum in matrixed environments

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

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