Application Support Analyst, Legal E-Billing – BillReview IQ

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Application Support Analyst, Legal E-Billing – BillReview IQ PRIMARY PURPOSE OF THE ROLE: The Application Support Analyst, Legal E-Billing supports the stability and effectiveness of Sedgwick’s integrations with BillReviewIQ solutions by monitoring system activity, triaging issues, and ensuring timely resolution of data and workflow errors. The role performs root‑cause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and end‑to‑end legal e‑billing workflows. ESSENTIAL RESPONSIBILITIES MAY INCLUDE Integration Monitoring & Issue Triage

• Investigates issues related to system integrations between Sedgwick’s claims platform and BillReviewIQ solutions (Legal X and Legal Exchange).
• Analyzes errors involving case creation, invoice processing, approvals, and payment data exchange.
• Determines whether issues originate in the claims system, BillReviewIQ applications, or the integration layer.

Root Cause Analysis & Resolution

• Traces data from source claims systems through BillReviewIQ workflows to identify gaps, mismatches, or processing failures.
• Reviews system logs, error messages, and transaction data to assess root cause, severity, and operational impact.
• Partners with engineering, product, and operations teams to define fixes, validate corrective actions, and support implementation.

Cross‑Team & External Collaboration

• Leads strategies to deliver cross‑functional training on BillReviewIQ processes and drives adoption of training for teams participating in implementations.
• Coordinates issue resolution efforts with internal Sedgwick teams, including claims technology, claims operations, product, and engineering.
• Serves as a knowledgeable point of contact for integration‑related questions, escalations, and workflow clarifications.

Process Improvement & Documentation

• Identifies recurring issues and systemic trends to recommend improvements to integrations, monitoring practices, and operational workflows.
• Documents integration processes, common failure scenarios, troubleshooting approaches, and resolution steps.
• Enhances operational readiness by contributing to improved alerts, dashboards, knowledge articles, and support playbooks.

Operational Support

• Supports production issues affecting legal e‑billing workflows, financial transactions, and payment processing.
• Participates in incident management activities, post‑incident reviews, and development of preventive action plans.
• Ensures all claims and legal billing data is managed in compliance with company policies, security standards, and data handling requirements.

QUALIFICATIONS Bachelor's degree from an accredited college or university preferred. Six (6) years of related experience to include working with integrated enterprise systems, preferably in insurance, legal technology, or financial systems or equivalent combination of education and experience required. Preferred experience includes working with insurance claims systems, legal e‑billing or bill review platforms, with familiarity in invoice workflows and payment processes, alongside exposure to SQL or reporting tools, prior production or integration support work, and experience in regulated or compliance‑sensitive environments. Skills & Knowledge

• Strong ability to analyze system workflows and data flows across multiple applications
• Comfort investigating technical issues without being a software developer
• Understanding of APIs, file-based integrations, or system to system data exchange concepts
• Strong problem-solving skills and attention to detail
• Clear written and verbal communication skills, including the ability to explain technical issues to non-technical audiences
• PC literate, including Microsoft Office products
• Strong time management and organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Apply tot his job Apply To this Job