Experienced Customer Sales and Service Representative - Hybrid Role at arenaflex

Are you a sales enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy building meaningful connections with people? If so, we invite you to join our arenaflex team as a Customer Sales and Service Representative in a hybrid role. As a member of our team, you'll be at the forefront of customer acquisition, sales, service, and retention, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to making connections that change the world. With a rich history spanning nearly 150 years, we've been pioneers in innovation, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.

Job Summary

As a Customer Sales and Service Representative, you'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections, and building customer confidence and loyalty by resolving issues. You'll also support various customer inquiries, including technical issues, and work a flexible 40-hour per week schedule, which may include nights and weekends.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights and weekends

What We're Looking For

* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building meaningful connections with people.

• Strong Work Ethic: You're a self-motivated and disciplined individual who thrives in fast-paced environments.
• Adaptability: You're flexible and able to adjust to changing situations and priorities.
• Problem-Solving Skills: You're able to analyze complex issues and develop effective solutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in all aspects of your work.

Join Our Team and Enjoy Amazing Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities and Learning Benefits

* As a member of our team, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• You'll have the opportunity to develop your skills and expertise in customer acquisition, sales, service, and retention, and to take on new challenges and responsibilities as you grow in your career.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and service, we invite you to apply for this exciting opportunity. Please submit your application and complete any required testing ahead of time to save time. We look forward to hearing from you! Apply Job! Apply for this job