Experienced Customer Support Representative – Chat Operations for arenaflex
At arenaflex, we're on a mission to revolutionize the way automotive dealers connect with their customers. As a Customer Support Representative – Chat, you'll be at the forefront of this movement, engaging with customers through online conversations and turning interactions into leads that drive revenue for our clients. If you're a people person with a passion for technology and a knack for delivering exceptional customer service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of the automotive industry. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that drive business results. We're a relaxed, yet professional and fun environment to work in, and we're seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
Responsibilities
As a Customer Support Representative – Chat, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Collaborating with our team to resolve customer issues and provide exceptional support
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
- Basic internet and window-based computer skills
- Strong ability to multitask (gaming experience is a plus)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
- Basic internet and window-based computer skills
- Strong ability to multitask (gaming experience is a plus)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Benefits
At arenaflex, we're committed to providing our associates with a comprehensive benefits package that includes:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off
- Work-life balance
- Onsite dining facility offering complimentary breakfast and lunch
- Fitness center
- Onsite medical center
- Wide variety of sports and social leagues to participate in after work
- Volunteering initiatives through our Associate Foundation
Work Environment and Culture
Our College Station facility is a state-of-the-art workspace that offers a relaxed, yet professional and fun environment. We're proud of our company culture, which emphasizes collaboration, innovation, and customer satisfaction. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that drive business results.
Compensation and Perks
We offer a competitive salary and a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as company contributions to your HSA and a 6% match on 401(k). You'll also enjoy paid time off, work-life balance, and a wide variety of sports and social leagues to participate in after work.
How to Apply
If you're a motivated and customer-focused individual who is passionate about technology and delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Customer Support Representative – Chat and be a part of our mission to revolutionize the way automotive dealers connect with their customers. Apply Job! Apply for this job