Experienced Insurance Customer Service Representative – Property & Casualty Personal Lines

At arenaflex, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. As a dedicated professional, you'll play a vital role in delivering an exceptional customer experience, providing expert advice, and helping our members achieve their financial goals.

The Opportunity

Join arenaflex as an Insurance Customer Service Representative and embark on a rewarding career journey. Our comprehensive, fully paid six-month training program is designed to equip you with the knowledge and skills needed to succeed in this role. You'll learn from experienced instructors, participate in hands-on training, and develop a deep understanding of our products and services.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Facilitating the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members
• Applying developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services
• Identifying, evaluating, and understanding member needs to consistently provide complete and accurate advice and solutions for insurance products and services
• Efficiently operating in a contact center environment and navigating multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
• Maintaining required Property & Casualty license and state registrations
• Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What You'll Bring

To succeed in this role, you'll need:

• High School Diploma or GED equivalent
• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
• Ability to prioritize and multi-task, while navigating through multiple business applications
• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements
• Acquire Property & Casualty licenses and state registrations within 90 days of hire (depending on location of hiring)

What Sets You Apart

We're looking for dedicated professionals with:

• 1 year of customer contact experience in a needs-based sales environment
• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face-to-face
• US military experience through military service or a military spouse/domestic partner

Compensation and Benefits

As an arenaflex employee, you'll enjoy a competitive salary range of $45,010 - $46,010, based on your experience and market data. You'll also be eligible for pay incentives based on overall corporate and individual performance. Our comprehensive benefits package includes:

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education to support your professional goals

Work Environment and Culture

At arenaflex, we value our employees and strive to create a positive and inclusive work environment. Our San Antonio office is a dynamic and supportive community where you'll have the opportunity to grow and develop your skills. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates from all backgrounds.

How to Apply

If you're passionate about delivering exceptional customer service and helping our members achieve their financial goals, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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