Experienced Customer Service Representative - Healthcare

Join arenaflex, a global technology and services leader, as a remote Customer Service Representative and be part of a team that powers the brands of the future. Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a remote Customer Service Representative, where you'll have the opportunity to reimagine your career journey and develop a sense of belonging with a global organization that values its people-first culture.

About arenaflex

arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future. We're a human-centered, tech-powered, intelligence-fueled organization that's passionate about delivering exceptional customer experiences and making a positive impact in the lives of others.

About the Role

As a remote Customer Service Representative at arenaflex, you'll be the face of our organization, providing exceptional customer service support to our clients in the healthcare industry. You'll be responsible for resolving routine problems and questions regarding client's products and/or services, while maintaining a strong customer focus and delivering expert customer experiences with a smile.

Key Responsibilities

* Provide inbound customer support via phone, email, or chat

• Help customers resolve technical issues and correct or adjust healthcare-related concerns
• Assess all in-bound calls to accurately and efficiently address member's needs
• Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member
• Be efficient in navigating multiple systems and delivering expert customer experiences
• Meet or exceed performance metrics and quality standards

Qualifications

* Passion for helping others and strong customer service orientation

• Minimum 6 months customer service experience
• Verifiable High School diploma or GED
• Basic computer navigation skills and PC knowledge
• Proficiency in fast-paced, multi-tasking environment
• Must reside in the United States or have a valid U.S. address for residence

What's in it for You?

* Competitive starting wage of $15.00 per hour

• Paid training and performance-based incentives
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Career Growth and Personal Development

* Join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year

• Develop "friends for life" at arenaflex and be part of a global organization that values its people-first culture
• Take advantage of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
• About 80% of our managers and leaders have been promoted from within, so there's real career (and personal) growth potential

Work Environment and Company Culture

* Join a team from 70+ countries where ALL members contribute and support each other's success and well-being

• Be part of a global organization that's passionate about delivering exceptional customer experiences and making a positive impact in the lives of others
• Enjoy a work-from-home convenience with company-supplied technologies and a comprehensive Employee Assistance Program (EAP)
• Participate in programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

Mission

Hi, we're arenaflex. We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future. Apply for this job