[Remote] ServiceNow HRSD Architect

Note: The job is a remote job and is open to candidates in USA. ManpowerGroup is a company that believes meaningful, sustainable employment has the power to change the world. They are seeking a ServiceNow HR Service Delivery (HRSD) Architect to design, govern, and scale their global HR service delivery ecosystem, ensuring alignment with global HR processes and enterprise technology standards.

Responsibilities

• Serve as the global technical architect and design authority for ServiceNow HR Service Delivery (HRSD)
• Define and maintain HRSD architectural standards, configuration patterns, and design principles across the platform
• Support the overall HRSD solution design, including case management, employee lifecycle events, workflows, portals, knowledge, and automation
• Ensure HRSD solutions are scalable, secure, and aligned with enterprise ServiceNow and IT architecture standards
• Translate business and functional requirements into scalable technical designs aligned with ServiceNow best practices
• Produce and maintain technical design documentation, including architecture diagrams, data models, and integration flows
• Review and approve development work to ensure adherence to architecture standards, performance expectations, and security requirements
• Guide developers on scripted vs. no-code/low-code decisions, ensuring maintainability and upgrade safety
• Architect and govern integrations between HRSD and enterprise systems, including HRIS platforms (e.g., Workday, SAP, SuccessFactors), identity systems (e.g., Active Directory), and downstream applications
• Define integration patterns using IntegrationHub, APIs, MID Servers, and event-driven approaches
• Ensure data consistency, ownership clarity, and alignment with enterprise data architecture and governance models
• Partner with analytics teams to enable reporting and service performance metrics without compromising platform performance
• Design and enforce role-based access controls, data segregation, and security policies for sensitive HR data (PII)
• Ensure HRSD configurations comply with GDPR and global data protection requirements
• Identify and mitigate technical debt, performance risks, and security vulnerabilities
• Support audits and risk assessments related to HR systems and employee data
• Work closely with IT architecture, ServiceNow platform teams, and system integrators to guide build, test, and deployment activities
• Provide architectural oversight during global rollouts, country onboarding, and major platform releases
• Act as the escalation point for complex technical issues within HRSD
• Contribute to roadmap planning by evaluating new ServiceNow capabilities and platform upgrades

Skills

• 3+ years of experience working with ServiceNow, with deep hands-on expertise in HR Service Delivery (HRSD)
• Proven experience as a Solution Architect, Platform Architect, or Lead Designer in ServiceNow HRSD implementations
• Strong technical knowledge of: ServiceNow data model and CMDB concepts. Flow Designer, Business Rules, Script Includes, and UI Policies
• Experience designing and governing integrations between HRSD and HRIS, identity, and enterprise systems. IntegrationHub, REST/SOAP APIs, MID Server architecture
• Strong knowledge of data privacy, security, and access controls related to HR data and PII
• Ability to translate complex business needs into clear, scalable technical designs

Company Overview

• ManpowerGroup is a human resource consulting firm that provides recruitment, assessment, training, and development services. It is a sub-organization of Manpower Framnæs Installasjon. It was founded in 1948, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://manpowergroup.com/.

Company H1B Sponsorship

• ManpowerGroup has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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