Experienced Customer Sales and Service Representative – Hybrid Role at arenaflex
Are you a sales enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy building meaningful connections with people from diverse backgrounds? If so, we invite you to join arenaflex, a global leader in communications and technology, as a Customer Sales and Service Representative in our hybrid-remote role.
About arenaflex
arenaflex is a dynamic and innovative company that has been revolutionizing the way people communicate and access information. With a rich history of innovation and a commitment to excellence, we have established ourselves as a trusted partner for individuals, businesses, and organizations around the world. Our team of passionate and dedicated professionals is driven by a shared vision of creating a better future for all, and we're excited to have you join our journey.
Join our team and redefine customer service
As a Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, creating meaningful connections with each customer, and introducing the latest technology, services, and offers that help our customers stay connected to what matters most. Every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our passion for customer-centricity and sales excellence.
Key Responsibilities:
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights and weekends
- Participate in paid training to enhance your skills and knowledge
What we're looking for:
* Unwavering Customer Focus: You're dedicated to delivering exceptional customer experiences and building meaningful connections with each customer.
- Strong Work Ethic: You're a self-motivated and disciplined individual who thrives in fast-paced environments and is committed to achieving sales goals.
- Adaptability: You're flexible and able to adapt to changing situations, priorities, and customer needs.
- Problem-Solving Skills: You're a critical thinker who can analyze complex issues, identify solutions, and implement effective resolutions.
- Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate, efficient, and customer-centric.
Join our team and enjoy amazing perks and benefits:
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work from Home (WFH) Requirements:
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career possibilities are limitless with arenaflex
As a Customer Sales and Service Representative at arenaflex, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Weekly Hours:
40
Time Type:
Regular
Location:
Johnson City, Tennessee
Equal Employment Opportunity (EEO) Statement:
arenaflex is an equal employment opportunity (EEO) employer and is committed to providing equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
Apply today and start your journey with arenaflex!
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