Experienced Full Stack Customer Experience Strategy, Insights, & Programs Manager – Web & Cloud Application Development at arenaflex

Are you ready to take your career to new heights and join a team that's revolutionizing the way companies think about customer experience? Look no further than arenaflex, the world's most customer-centric company. We're on a mission to provide the best possible experience for our customers, and we're looking for a highly skilled and motivated Sr. Manager, CX Strategy, Insight and Program to help drive this vision.

About arenaflex

arenaflex is a global leader in e-commerce, cloud computing, and artificial intelligence. Our customer-obsessed culture is built on a foundation of innovation, customer obsession, and long-term thinking. We're committed to making a positive impact on the world, and we're looking for talented individuals who share our passion for customer experience.

The AIR Customer Experience Strategy, Insight and Program Team

Our team is dedicated to advocating for our customers, driving Air Performance across the network, and setting up strategies for improvement. We use data-driven insights to identify customer experience trends and coordinate the interests of the Air network to provide the optimal outcome for our most important stakeholders. We're a collaborative and dynamic team that's passionate about making a difference in the lives of our customers.

Job Summary

As a Sr. Manager, CX Strategy, Insight and Program, you'll be responsible for establishing a strategic AIR customer experience vision, leveraging program controllership mechanisms to drive accountability and mitigate risk, and force multiplying through talent management practices and corresponding guiding principles. You'll analyze potential programs to identify those that are best aligned with our strategic customer experience objectives and integrate within operational planning cycles. You'll also ensure stakeholder accountability and mitigates risk through program controllership mechanisms that drive the speed, quality, and reliability of program execution across organizations.

Key Responsibilities

* Establish and maintain cross-organizational alignment on a unified AIR customer experience vision

• Analyze potential programs to identify those that are best aligned with our strategic customer experience objectives
• Integrate within operational planning cycles (OP1 and OP2)
• Ensure stakeholder accountability and mitigates risk through program controllership mechanisms
• Leverage talent management practices and guiding principles to empower internal and external stakeholders to upskill and deliver more effective results
• Provide structured development and training resources for their team and key external stakeholders
• Embed a culture of collective intelligence to drive continuous improvement at scale

Basic Qualifications

* 8+ years of program or project management experience

• Bachelor's degree
• Experience owning program strategy and end-to-end delivery
• Experience managing teams of 6 or more
• Experience defining and executing program requirements
• Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years or related experiences

Preferred Qualifications

* 10+ years of program or project management experience

• 8+ years of working cross-functionally with tech and non-tech teams experience
• Masters degree
• Experience leveraging data-driven insights based to lead strategic discussions
• Experience setting business objectives, defining success metrics, and generating delivery roadmaps
• Experience working with major airline / transportation / supply chain companies in a strategic leadership role

What We Offer

* Competitive salary range: $136,200/year - $225,200/year

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a global leader in e-commerce, cloud computing, and artificial intelligence
• Collaborative and dynamic work environment
• Professional development opportunities
• Recognition and rewards for outstanding performance

Why arenaflex?

* We're a customer-obsessed company that's passionate about making a positive impact on the world

• We're committed to innovation, customer obsession, and long-term thinking
• We offer a competitive salary and benefits package
• We provide opportunities for professional development and growth
• We're a collaborative and dynamic work environment

How to Apply

If you're passionate about customer experience and want to make a difference in the lives of our customers, please apply via our internal or external career site. We can't wait to hear from you!

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that reflects the communities we serve.

Note

This position will remain posted until filled. Applicants should apply via our internal or external career site. Apply for this job