Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

As a leading provider of innovative solutions in the insurance industry, arenaflex is seeking an experienced and customer-focused Insurance Customer Service Representative to join our team. This is an exciting opportunity to work from home, providing exceptional service to our policyholders while enjoying a dynamic and supportive work environment. If you're passionate about delivering outstanding customer experiences and have a strong background in insurance, we encourage you to apply for this role.

About arenaflex

arenaflex is a forward-thinking organization dedicated to providing top-notch insurance solutions to our members and customers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted leader in the industry. We're proud to offer a diverse and inclusive workplace where our team members can grow, learn, and thrive.

Job Summary

As an Insurance Customer Service Representative, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a fantastic opportunity to work from home, with a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development.

Key Responsibilities

* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal.

• Review and update policy to enhance retention and better meet the needs of the consumer.
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance.
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes.
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC.
• Utilize knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service.
• Provide quotes on endorsements as requested.
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies.
• Process changes to policies within EPIC as well as submit changes to specific companies. Follow up with company to ensure change requests have been processed in a timely manner.
• Review policy information and references company-specific claims procedures to assist insured in filing claims.
• Mail insured documentation to be signed and returned as necessary. Follow up to ensure documentation has been returned in a timely manner from member/customer.
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information.

What We Offer

* A competitive hourly rate, depending on experience and salary zone.

• Eligible for Annual Merit Increase.
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment). + 401(k) plan with a company match. + Medical, Dental, Prescription, and Vision Coverage. + Tuition Reimbursement. + Life Insurance. + Flexible Spending Accounts.

• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• Tuition reimbursement.
• 401(K) plan with company match up to 7%.
• Free arenaflex Premier Battery Membership.

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.

• Property and Casualty insurance license required.
• Membership license preferred and/or ability to obtain within 90 days of employment.

What We Value

* Customer-focused approach.

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in EPIC and other relevant software systems.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.

Diversity, Equity, and Inclusion

At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you're a motivated and customer-focused individual with a strong background in insurance, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Job Category

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