Experienced Full Stack Data Entry Specialist – Voice of the Customer Transformation and Innovation

At arenaflex, we're not just building a company – we're crafting a community. We believe that every individual has a unique contribution to make, and we're committed to creating an environment where everyone can thrive. Our organization values are built on the principles of integrity, teamwork, and a passion for delivering exceptional customer experiences. As a key member of our team, you'll have the opportunity to be part of a dynamic crew that's shaping the future of arenaflex.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. Our customer listening team is responsible for collecting and analyzing feedback from millions of customers across various channels, including surveys, social media, and customer interactions. With a presence in over 20 countries and a portfolio of over 40+ surveys translated into 10+ languages, we're committed to delivering a world-class customer experience that sets us apart from the competition.

The Role

We're seeking an experienced Full Stack Data Entry Specialist to join our team and help drive the transformation and innovation of our Voice of the Customer (VOC) methodology. As a key member of our team, you'll be responsible for assisting in the improvement and preservation of our VOC technique, sourced from Cornerstone and integrated with our survey and dashboard platform hosted on Qualtrics. You'll work closely with product and process owners, subject matter experts from Qualtrics, and our agile technology team to deliver innovative solutions that meet the evolving needs of our customers.

Key Responsibilities

* Collaborate with utility teams to outline, design, and capture business needs

• Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within our Cornerstone large data platform
• Design and build robust data model architecture to support high-performing data processing and standardized metric definitions
• Develop and deliver large-scale data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions that ensure data quality and accuracy through intensive testing at various and use case levels
• Provide guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems
• Power customer story evaluation and elaboration, design and development of software programs, testing and builds automation tools
• Proactively identify and automate routine tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years

• Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
• Familiarity with agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
• Strong understanding of data modeling, data warehousing, and data analytics
• Experience with data visualization tools and techniques
• Strong problem-solving and analytical skills

Preferred Qualifications

* Experience with cloud-based data platforms and big data technologies

• Knowledge of data governance and data quality principles
• Familiarity with data security and compliance regulations
• Experience with data storytelling and data visualization tools
• Strong communication and interpersonal skills

Why Join arenaflex?

* Competitive base salaries and bonus incentives

• Support for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs
• Generous paid parental leave policies (depending on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career development and education opportunities

How to Apply

If you're passionate about data-driven innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

arenaflex is a global organization with a presence in over 20 countries. Depending on the location, some benefits may vary. Apply for this job