Experienced German-Speaking Customer Support Representative – Music Streaming Industry
Are you a music enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a leading provider of managed digital engagement services, as a German-speaking Customer Support Representative in our music streaming industry team.
About arenaflex
arenaflex is a global company that brings companies closer to their customers than ever before. With a team of 10,000+ Mods available in 50+ languages in 70+ countries, we're your squad for the digital world. Our clients include some of the world's coolest brands, such as the NFL, Zendesk, and Topps, and we're always looking for talented individuals to join our team.
Job Summary
As a German-speaking Customer Support Representative, you will be responsible for responding to customer inquiries via inbound messages in German. You will work remotely, providing exceptional customer service and creating a unique experience for each individual customer. If you're passionate about music and have a strong desire to create a positive experience for our customers, we want to hear from you.
Responsibilities
* Respond to customer inquiries via inbound messages in German
- Provide exceptional customer service and create a unique experience for each individual customer
- Identify and resolve customer issues quickly and efficiently
- Work in a fast-paced, dynamic environment with multiple customer interactions simultaneously
- Collaborate with our team to ensure seamless customer support
- Participate in language assessments in German and English to ensure adequate proficiency
Requirements
* Strong desire to create a unique experience for each individual customer
- Professional/business level proficiency in German and English
- Experience providing Customer Support via inbound web messages in the past
- Ability to work in a fast-paced, dynamic environment with multiple customer interactions simultaneously
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Reliable internet connection and a dedicated laptop or desktop computer with Windows 10 or above
Workspace Requirements
* Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on your mobile device
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
Work Schedule
* 40 hours per week are required for the 8-week orientation period
- Orientation phase 1: 4 weeks, 4 AM - 1PM (Pacific Time)
- Orientation phase 2: 4 weeks, self-scheduled between the hours of 9 AM - 10 PM (Pacific Time)
- Production: Daily, 9 AM - 10 PM (Pacific Time)
- Project Commitments:
+ 25 hours per week + 8 hours are required on Saturday and/or Sunday + 90 days (as needed by arenaflex)
Who We Are
arenaflex is an Equal Opportunity Employer. We believe in creating a diverse and inclusive work environment where everyone has the opportunity to thrive. We're committed to providing a safe and respectful workplace for all our employees.
Pay and Benefits
* Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills
- Pay rates vary by client and are not negotiable
- Rates will be disclosed during the interview process
- arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
How to Apply
If you're passionate about music and have a strong desire to create a unique experience for our customers, we want to hear from you. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply Now! Apply for this job