Experienced Data Entry and Customer Service Professional - Full Time Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a leading private company that is shaping the destiny of worldwide entertainment. We trust that there is a better way to observe and enjoy entertainment, and our team is dedicated to providing exquisite interactions for our subscribers around the globe. Our goal is excellence, simplicity, and getting our users back to streaming. We are seeking a skilled and experienced data entry and customer service professional to join our team and contribute to our mission.

Job Overview

We are looking for a highly motivated and organized individual to fill a full-time data entry and customer service position. The successful candidate will be responsible for managing data entry projects, developing learning content, facilitating training sessions, and building strong relationships with our outsourced call center partners. This is an excellent opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities

• Program management: outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
• Learning content development: conduct gap analysis for performance and training opportunities, prioritize identified gaps, and develop regular and accurate training curriculum.
• Facilitation: deliver learning material in face-to-face and virtual environments, pilot newly designed curriculum, and train call center trainers.
• Dealer management and relationship building: partner with training and operational teams of outsourced call center providers, contribute to overall performance of the CS business, and build and power L&D governance for the companies.
• Stakeholder management: build and foster strong partnerships with regional CS colleagues, participate in learning opportunities, priorities, and impact, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.

Essential Qualifications

To be successful in this role, you will need to have:

• 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
• Experience designing and facilitating learning services that range from a 15-minute learning to multi-week classroom reports.
• Strong facilitation experience in various instructor-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
• Ability to work in a fast-paced, outcomes-oriented, data-driven environment.
• High degree of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related degree, master's degree a plus.
• Fluent in Portuguese and English, Spanish is a plus.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience working in a cross-cultural global environment.
• Experience with content/knowledge management.
• Experience designing training curriculum for service, retail, or call center managers/leaders.
• Experience with innovative facilitation tools.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and deadlines.
• Strong technical skills, including proficiency in Microsoft Office and learning management systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship.
• Formal training programs and workshops.
• Opportunities for career advancement and professional growth.
• Access to industry-leading tools and technologies.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values excellence, simplicity, and teamwork. Our company culture is built on the following principles:

• Collaboration and teamwork.
• Innovation and creativity.
• Excellence and quality.
• Respect and inclusivity.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Salary range: $25 to $35 per hour.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and organized individual with a passion for data entry and customer service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to providing a dynamic and supportive work environment that allows our employees to grow and thrive. Don't miss out on this chance to join our team and contribute to the success of arenaflex. Apply now and take the first step towards a rewarding and challenging career.