Experienced Fully Remote Customer Service Representative for Dynamic Foodservice Industry – Work from Home Opportunity with arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading professional services company that is transforming the way businesses operate in the digital era. As a key player in the foodservice industry, we are committed to delivering exceptional customer experiences and building strong relationships with our clients and partners. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. If you are passionate about providing top-notch customer service and are looking for a challenging and rewarding role, we invite you to join our team as a Fully Remote Customer Service Representative.

Job Overview

In this critical role, you will contribute to the success of arenaflex's Contact Center for Foodservice by providing support to our Selling Team and field partners, handling service and delivery issues, and establishing and maintaining Gold Standard business relationships. You will be responsible for receiving and responding to inbound calls, inquiries, and communications from customers, marketing associates, and other customer representatives, as well as making outbound calls as required.

Key Responsibilities

• Offer Sales and Sales Support interactions from customers and sales associates (phone and email) such as general inquiries, feedback, or incidents
• Use computerized systems for tracking, information gathering, and/or troubleshooting
• Answer basic inquiries and resolve basic problems
• Document issues and identify appropriate actions to resolve inquiries, including those related to order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications
• Actively redirect incoming callers to self-service options
• Perform proactive outbound follow-up communications as necessary
• Perform client site merchandising supplier support updates
• Monitor open orders to ensure accurate confirmations/Forward Warehouse open orders to ensure accurate confirmations
• Handle email requested interactions
• Perform catalog management maintenance for customer order guides

Requirements and Qualifications

To be successful in this role, you will need to have a minimum of a High School Diploma and 2 years of experience in a Customer Service function, or an associate degree. You will also need to have basic computer proficiency and experience with Microsoft Office Suite (Word and Excel). Internet access is required for this role.

Preferred Experience

Previous experience in the foodservice or foodservice distribution industry is preferred, as is call center experience. If you have a strong customer service background and are looking to take your skills to the next level, we encourage you to apply.

Technical Requirements

In addition to basic computer proficiency, you will need to have excellent oral and written communication skills, with good vocabulary, proper grammar, and the ability to independently compose routine written communications. You will also need to be able to easily switch between English and Spanish language to support customer needs.

Abilities and Skills

To be successful in this role, you will need to demonstrate a customer service orientation, with the ability to select and apply standard policies and procedures. You will also need to be able to resolve routine problems and questions independently, pay close attention to details, and use time effectively. The ability to work in a fast-paced team environment and adapt to changing priorities is essential.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Fully Remote Customer Service Representative, you will have access to training and development opportunities to help you build your skills and advance your career. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

arenaflex is a company that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. As a remote employee, you will be part of a virtual team that is connected and collaborative, with regular opportunities for communication and feedback.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $14.50 for English representatives and $15.50 for bi-lingual Spanish representatives, with opportunities for bonuses and career advancement. You will also be eligible for a range of benefits, including medical, dental, vision, voluntary life, 401K, and options to purchase stock at a discounted price. We also offer 17 PTO days per year and provide equipment for remote work.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Fully Remote Customer Service Representative position at arenaflex. With a commitment to diversity, equity, and inclusion, and a focus on delivering exceptional customer experiences, we are a company that values and supports our employees. Apply now to join our team and take your career to the next level!