Experienced Customer Service Trainee – Hybrid Training Program

At arenaflex, we're dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As a leading dental plan administrator, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities for all, and we're looking for talented individuals to join our team as Customer Service Trainees.

About arenaflex

arenaflex is a dynamic organization that celebrates its All In culture – a mindset, feeling, and attitude that drives everything we do. From taking charge of our careers to helping colleagues and lending a hand in the community, we're committed to making a positive impact. Our team is passionate about delivering exceptional customer service, and we're excited to welcome new talent to our ranks.

Job Summary

As a Customer Service Trainee at arenaflex, you'll embark on a hybrid training program that combines on-site and remote learning. Over the course of eight weeks, you'll develop the skills and knowledge necessary to excel in a customer-facing role. Our comprehensive training program includes:

• On-site training: Weeks 1, 2, 6, and 7
• Remote training: Weeks 3, 4, 5, and 8

Typical Assignments

As a Customer Service Trainee, you'll perform a variety of tasks in a developing and learning capacity, including:

• Researching inquiries by accessing the claims processing system and other informational sources
• Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
• Maintaining related departmental records and files
• Operating office equipment, including personal computers, calculators, copiers, fax machines, etc.
• Making corrections to claims and eligibility
• Entering new claims, eligibility, and subscriber information into the mainframe
• Reviewing subscriber's coverage to determine type and level of benefits

Minimum Requirements

To be considered for this role, you must meet the following minimum requirements:

• Possess a high school diploma or equivalent
• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
• Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

Essential Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a customer-facing role, preferably in a call center or dental environment
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills, including proficiency in Microsoft Office and Google Suite
• Familiarity with claims processing systems and dental terminology

Preferred Qualifications

The following qualifications are highly preferred:

• Bachelor's degree in a related field, such as business, communications, or healthcare
• Experience with customer relationship management (CRM) software
• Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM)
• Fluency in multiple languages

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills, including proficiency in Microsoft Office and Google Suite
• Familiarity with claims processing systems and dental terminology
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

As a Customer Service Trainee at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training program with on-site and remote learning
• Opportunities for advancement to senior customer service roles
• Access to continuing education and professional development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the principles of:

• Respect and empathy for all individuals
• Open communication and transparency
• Collaboration and teamwork
• Continuous learning and professional development
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and continuing education

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Apply Now

Don't miss this opportunity to join our team and embark on a rewarding career in customer service. Apply now to become a Customer Service Trainee at arenaflex! Apply for this job