Experienced Patient Care Customer Service Representative – After Hours Call Center (REMOTELY) – Murray, KY
At arenaflex, we are dedicated to providing exceptional patient care and outstanding customer service. As a national leader in home medical equipment and services, we strive to empower patients to manage their health and treatment at home. We are seeking a highly motivated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.
About arenaflex
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.
Overview and Responsibilities
As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will be working in a REMOTE environment, with flexible scheduling options to accommodate your needs.
Key Responsibilities:
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications:
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-tasking along with attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Physical Demands:
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities:
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding use of all applicable home medical equipment and supplies
Benefits:
* 401(k)
- Medical, Dental, and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Bonus and Incentive Opportunities (Non-Exempt and Exempt)
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Why Join arenaflex?
* REMOTE work environment with flexible scheduling options
- Opportunity to work with a national leader in home medical equipment and services
- Competitive compensation package, including a quarterly bonus opportunity
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous Paid Time Off and Paid Holidays
- Bonus and Incentive Opportunities (Non-Exempt and Exempt)
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Equal Opportunity Employer:
arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
How to Apply:
If you are a motivated and compassionate individual with a passion for patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex Healthcare Inc. Apply Job! Apply for this job