Experienced Customer Service Representative - Sales Hybrid Role for a Dynamic and Innovative Team at arenaflex

Introduction to arenaflex

arenaflex is a global leader in communications and technology, dedicated to redefining customer service and creating meaningful connections with each customer. As a pioneer in making connections, arenaflex has been innovating for nearly 150 years, bringing families, communities, and businesses together with the products and services they need to thrive every day. With a strong commitment to equal employment opportunity and a passion for innovation, arenaflex is the perfect place to jumpstart your sales career.

Job Overview

We are excited to announce an opportunity to join our team as a Customer Service Representative - Sales (Hybrid) in the Mesa, AZ area. This role offers a unique blend of in-center and remote work, with a milestone bonus of $1,000. As a member of our team, you will be the voice of arenaflex, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers.

Key Responsibilities

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, your day-to-day responsibilities will include:

• Handling customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolving issues related to service, billing, payments, and collections
• Explaining bills and product features clearly
• Troubleshooting basic problems and seeking higher support if needed
• Building customer confidence and loyalty by resolving issues
• Supporting various customer inquiries, including technical issues
• Working a flexible 40-hour per week schedule, which may include nights and weekends

Essential Qualifications

To be successful in this role, you will need:

• Unwavering customer focus
• Strong work ethic
• Adaptability
• Problem-solving skills
• Attention to details

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service or sales
• Knowledge of communications and technology products and services
• Experience working in a fast-paced environment

Skills and Competencies

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be able to work independently, with a strong focus on customer satisfaction and sales growth.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative - Sales (Hybrid), you will have access to paid training, as well as opportunities to learn about the latest technology, devices, and products and services. With a strong focus on innovation and customer satisfaction, you will be able to develop your skills and knowledge, with opportunities for advancement and career growth.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong commitment to diversity and inclusion. Our company culture is built on a foundation of respect, integrity, and teamwork, with a focus on creating a positive and supportive work environment. As a member of our team, you will be part of a collaborative and dynamic team, with opportunities to make a real difference in the lives of our customers.

Compensation, Perks, and Benefits

As a Customer Service Representative - Sales (Hybrid) at arenaflex, you will be eligible for a competitive salary, with a starting rate of $23.45 per hour, plus uncapped commissions for sales goals. You will also be eligible for a range of perks and benefits, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories
• arenaflex internet (and fiber where available) and arenaflex home phone
• Tuition reimbursement program
• Paid time off and holidays
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work-from-Home Requirements

As a hybrid role, you will be required to work from home 1-2 days per week, with the remaining days spent in our Mesa, AZ call center. To be eligible for this role, you will need to have a dedicated workspace at home, with a secure, reliable, and dedicated high-speed internet connection. You will also need to be available, accessible, and accountable to work during established work schedules and shifts, and comply with organizational security and compliance standards.

Conclusion

If you are looking for a challenging and rewarding career opportunity, with a dynamic and innovative company, we encourage you to apply for the Customer Service Representative - Sales (Hybrid) role at arenaflex. With a strong focus on customer satisfaction, sales growth, and employee development, this role offers a unique opportunity to make a real difference in the lives of our customers, while advancing your career and developing your skills and knowledge. Apply today to join our team and start your journey with arenaflex!