Experienced Customer Service Specialist – Delivering Exceptional Experiences at arenaflex

At arenaflex, we're not just a retail store – we're a destination, an experience, and a community where athletes can experiment, play, and thrive. Our mission is to elevate the retail experience by delivering first-class service, obsessing over our customers, inspiring our teammates, and challenging retail norms. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve, and we're looking for talented individuals to join our team.

Overview

As a Customer Service Specialist at arenaflex, you'll play a critical role in creating confidence and excitement among our customers by providing exceptional shopping experiences. You'll be the face of our brand, and your eagerness to help, in-depth product knowledge, and high brand and execution standards will set us apart from the competition. If you're passionate about delivering exceptional customer experiences and making a difference in your community, we want to hear from you!

Key Responsibilities

* Greet everyone (teammates and customers) with a smile and proactively approach customers to understand their needs and support their shopping experience.

• Serve as the primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all arenaflex information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

At arenaflex, we believe that our teammate traits set the bar for what great teammates look like. They define the behaviors that drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

* Prior retail sales, cashier, or customer-focused experience preferred.

• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Discounts on arenaflex products and services
• Paid time off and holidays
• Opportunities for advancement and leadership development

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe that our teammates are the key to our success, and we're committed to providing them with the tools, training, and resources they need to excel. If you're looking for a challenging and rewarding career with opportunities for growth and development, we want to hear from you!

How to Apply

If you're ready to join our team and make a difference in your community, apply today! Visit our website at [insert link] to learn more about our company culture, benefits, and opportunities for advancement. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive, diverse, and supportive. If you require accommodations during the application or interview process, please let us know. Apply for this job