Experienced Technical Customer Support Specialist – Hybrid Model – arenaflex

At arenaflex, we're a forward-thinking organization that's revolutionizing the way we approach technology and customer support. Our team is passionate about delivering exceptional experiences to our clients, and we're looking for a skilled Technical Customer Support Specialist to join our ranks. If you're a problem-solver with a knack for troubleshooting and a passion for delivering top-notch support, we want to hear from you.

About arenaflex

arenaflex is a dynamic organization that's dedicated to pushing the boundaries of innovation and customer satisfaction. Our team is comprised of talented individuals who share a common goal: to deliver exceptional experiences to our clients. We're a company that values collaboration, creativity, and a willingness to learn and grow. Our hybrid model allows for a perfect blend of remote work and in-person collaboration, giving you the flexibility to work from anywhere while still being part of a dynamic team.

Responsibilities

As a Technical Customer Support Specialist at arenaflex, you'll play a critical role in delivering exceptional support to our clients. Your responsibilities will include:

Customer Support

+ Handle customer inquiries and troubleshoot technical issues with ease and professionalism + Review logs, identify root causes, and implement solutions to resolve issues efficiently + Support installations, upgrades, and escalations as needed, ensuring seamless customer experiences

Documentation

+ Record, prioritize, and resolve tickets in our internal system with precision and accuracy + Create documentation for troubleshooting and customer processes, ensuring that knowledge is shared and retained

Inventory Management

+ Configure and manage hardware (e.g., servers, HSMs) with expertise and attention to detail + Oversee equipment inventory and shipping logistics, ensuring that our clients receive their equipment on time and in good condition

Qualifications

To succeed in this role, you'll need to possess the following qualifications:

3+ years of IT experience

(5+ years in a professional role preferred)

Expertise in TCP, ICP, networking, virtual machines, and SQL databases

*

Strong troubleshooting, problem-solving, and customer-facing skills

(B2B experience required)

Proficiency in:

+ Windows OS, SQL Server Express, and IIS + Networking (IP addressing, subnetting, routing) + Hardware configuration (Windows servers, switches, firewalls) + SysInternals tools and general software installation processes

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:

HSA/Deductible plan options

to ensure your health and well-being

$75 pre-tax phone stipend

to stay connected on the go

Dental, life insurance, 401K + 5% match

to secure your financial future

10 days PTO (flexible) and generous holiday pay

to recharge and relax

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional experiences to our clients, and we're looking for like-minded individuals to join our ranks. As a Technical Customer Support Specialist, you'll have the opportunity to:

Grow your skills and expertise

through ongoing training and development programs

Collaborate with a talented team

of professionals who share your passion for innovation and customer satisfaction

Make a real impact

on our clients' experiences and contribute to the success of our organization

How to Apply

If you're a motivated and experienced Technical Customer Support Specialist looking for a new challenge, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees. Apply for this job