Experienced Customer Service Representative – Inbound Only, NO SALES – Permanent Full Time Positions at arenaflex
At arenaflex, we're on a mission to revolutionize the way we connect with our customers, providing exceptional service and support that sets us apart from the rest. As a Customer Service Representative, you'll be at the forefront of this mission, playing a vital role in ensuring that our customers receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to learn and grow with a dynamic team, we want to hear from you!
About arenaflex
arenaflex is a leading provider of technical and emergency damage prevention services for Gopher State One Call, a statewide non-profit organization dedicated to ensuring public safety and protecting underground infrastructure. Our team is committed to delivering exceptional service, and we're looking for talented individuals who share our passion for excellence.
Job Summary
We're seeking experienced Customer Service Representatives to join our team in Mendota Heights, Minnesota. As a Customer Service Representative, you'll be responsible for handling incoming telephone requests from excavators, homeowners, and facility operators, providing technical and emergency damage prevention services. This is a full-time, permanent position with a competitive benefits package, including a comprehensive health insurance plan, paid vacations/personal/sick time (PTO), 401(k) plan, and more.
Key Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Answering inbound calls and following scripted questions from callers who will be digging
- Obtaining information about the customers and their work site
- Data entering information into a ticket format
- Identifying the work site on a mapping system similar to Google Maps
- Providing excellent customer service at all times
- Communicating effectively and creating positive relationships with excavators, peers, and management
- Processing information quickly and accurately using outlined criteria
- Accurately reading digital maps
- Demonstrating an interest in public safety
- Understanding and applying new concepts
- Ability to work effectively and independently in a home or office environment
Essential Qualifications
To be successful in this role, you'll need:
- High school diploma or GED
- Ability to listen and problem solve effectively
- General computer skills
- Ability to adhere to a work schedule including having good attendance
- Ability to work as a team
- Be self-motivated and able to work independently
- Willingness to work overtime based upon the business needs of the call center
- Availability to work during operating hours of the call center
- Must pass a criminal background check
Preferred Qualifications
While not required, the following qualifications would be an asset:
- Previous customer service experience
- Experience working in a call center environment
- Familiarity with mapping systems and digital maps
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive pay starting at $15/hour plus quarterly performance bonuses
- Comprehensive health insurance plan at a minimal cost ($43/month for single coverage, $185/month for a family)
- Paid vacations/personal/sick time (PTO)
- 401(k) plan with 50% company matching up to 15% of your contribution
- Casual, friendly work environment
- Two-week paid training course
- Ability to work at home remotely after training
- Overtime opportunities
- Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
How to Apply
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. Chosen candidates will be contacted to schedule testing, which includes a typing test, a map-reading test, and a spelling test. Testing and interviews are by appointment only, no walk-ins allowed. No phone calls please.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
EOE/Drug-Free Employer
arenaflex is a drug-free workplace and an equal opportunity employer. We are committed to providing a safe and healthy work environment for all employees.
Apply Now!
Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job