Experienced National Customer Operations Manager – Driving Business Growth and Customer Satisfaction through Strategic Operations Management at arenaflex

Introduction to arenaflex

arenaflex is a leading global brand that has been refreshing the world for over a century. With a diverse portfolio of over 250 products, including some of the most popular brands in the world, we are committed to making a difference in the lives of our customers, employees, and communities. Our purpose is to refresh the world, and we are taking deliberate action to nurture an inclusive culture that is grounded in this purpose. We believe in continuous learning, taking an expansive approach to what's possible, and acting with a growth mindset. If you are a motivated and experienced operations professional looking to drive business growth and customer satisfaction, we invite you to join our team as a National Customer Operations Manager.

Job Summary

The National Customer Operations Manager (NCOM) on our Inspire Account Team is responsible for interfacing with customers and account teams to configure and own the fulfillment of account-based equipment, service, and supply chain solutions. This role plays a key part in driving beverage quality, revenue, and profit for the system while ensuring proper cost management. The NCOM will build out customer operations plans, identify opportunities to drive quality, service, and productivity, and work closely with the sales team and customers to achieve our goal of becoming our customer's most valued supplier.

Key Responsibilities

• Lead customer selling efforts of operational products and services, and customer stewardship, to drive business growth and customer satisfaction
• Provide operational subject matter expertise to external customers and internal client groups, including sales, finance, and marketing
• Develop short and long-term business operational plans for a portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, and more
• Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, and lead internal project team resources and project communication with customers and account teams
• Lead the development of annual business plans for Net Service Expense and Capital for assigned national accounts, and identify key drivers of service to create solutions that decrease costs, increase quality, and deliver additional profit to customers and arenaflex

Qualifications and Requirements

To be successful in this role, you will need:

• A BS/BA degree (or equivalent) in a relevant field, with an MS/MA/MBA degree (or equivalent) preferred
• Previous experience in a face-to-face customer sales or operations role, calling on senior-level buyers, with 3 or more years of customer management experience or customer operational management experience
• 2-4 years of general operations experience, and 2-4 years of project management experience, with experience working with data, specifically manipulation and analysis
• Technical capability, including equipment and online tools, to create operational solutions and utilize system tools to deliver customer value
• Financial acumen, including the ability to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolios
• Presentation development and delivery skills, utilizing the C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition, both written and verbally
• Influencing skills, including the ability to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
• Strategic thinking, including the ability to create a strategic plan that addresses customer needs while driving company profitability

Essential Skills and Competencies

In addition to the qualifications and requirements listed above, the ideal candidate will possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, account teams, and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions
• Ability to work in a fast-paced environment, with multiple priorities and deadlines, and to adapt to changing circumstances and priorities
• Strong leadership and project management skills, with the ability to lead cross-functional teams and manage multiple projects simultaneously
• Ability to work independently, with minimal supervision, and to take initiative and ownership of projects and responsibilities

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a National Customer Operations Manager, you will have access to a range of training and development opportunities, including:

• Formal training programs, including sales, operations, and leadership development
• On-the-job training and coaching, with feedback and support from experienced managers and colleagues
• Opportunities for career advancement, including promotions and lateral moves within the company
• Access to a range of online learning resources, including courses, webinars, and workshops
• Participation in industry conferences and events, to stay up-to-date with the latest trends and developments in the field

Work Environment and Company Culture

At arenaflex, we are proud of our inclusive and diverse culture, and we are committed to creating a work environment that is welcoming and supportive of all employees. Our culture is built on four key behaviors:

• Curious: we are always looking for new and better ways to do things, and we encourage experimentation and innovation
• Empowered: we trust our employees to make decisions and take ownership of their work, and we provide the support and resources they need to succeed
• Inclusive: we value diversity and inclusion, and we believe that everyone deserves to be treated with respect and dignity
• Agile: we are adaptable and flexible, and we are always looking for ways to improve our processes and systems

Compensation, Perks, and Benefits

As a National Customer Operations Manager at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary and bonus structure, with opportunities for career advancement and growth
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Access to a range of perks and discounts, including employee discounts on arenaflex products, fitness classes, and on-site wellness programs
• Opportunities for professional development and growth, including training and development programs, mentorship, and coaching
• A dynamic and supportive work environment, with a team of experienced and motivated professionals

Conclusion

If you are a motivated and experienced operations professional looking to drive business growth and customer satisfaction, we invite you to join our team as a National Customer Operations Manager. With a competitive salary and benefits package, opportunities for career advancement and growth, and a dynamic and supportive work environment, this is an exciting opportunity to take your career to the next level. Apply now to join the arenaflex team and start your journey to success!