[Remote] Director Strategic Initiatives, AI

Note: The job is a remote job and is open to candidates in USA. Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. The Director of Strategic Initiatives, AI will lead the development and execution of AI-focused product strategies, collaborating with various teams to enhance product offerings and drive measurable value for restaurant customers.

Responsibilities

• Define and maintain a clear AI product strategy and multi-year roadmap that cuts across all R365 product pillars aligned with the overall product vision and company objectives
• Identify and prioritize high-impact AI opportunities (e.g., predictive insights, automation, copilots/ assistants, intelligent workflows) that create differentiated value for restaurant operators and internal users
• Build and manage a portfolio of AI initiatives—from discovery through launch—that leverages shared platform capabilities and avoids one-off, siloed solutions
• Partner with the CPTO and product line leaders to ensure AI investments are tightly integrated into product line roadmaps, with clear success metrics and trade-offs
• Lead end-to-end execution of strategic AI initiatives that span multiple product lines, acting as the initiative owner responsible for outcomes, not just outputs
• Drive cross-functional alignment on problem definition, scope, sequencing, and success criteria for each initiative, balancing customer impact, technical feasibility, and operational readiness
• Coordinate with Product Directors, Product Managers, and Design leaders to embed AI experiences into existing workflows and UI surfaces in a coherent, user-centered way
• Ensure AI initiatives are designed as reusable capabilities (models, services, patterns) that can be extended and adopted across product lines
• Ground AI strategy in a deep understanding of restaurant operators’ pain points, jobs-to-be-done, and desired outcomes, not just AI technology for its own sake
• Partner with Customer Experience, Sales, and Marketing to identify recurring themes where AI can meaningfully reduce friction, improve decision-making, or automate routine work
• Collaborate with Data, Analytics, and AI/ML teams to understand available data assets, model capabilities, and constraints, shaping initiatives that are both ambitious and feasible
• Monitor competitive landscape and broader AI trends in vertical SaaS and restaurant/hospitality tech, translating insights into pragmatic, differentiated bets for R365
• Lead structured discovery for AI initiatives (e.g., customer interviews, workflow mapping, prototyping, experimentation) to validate problems, solutions, and value before large-scale investment
• Define clear hypotheses, success metrics, and experiment plans (A/B tests, pilots, beta programs) to de-risk AI features and experiences
• Translate strategic intent into clear, actionable product requirements and stories that Product and Engineering teams can execute against
• Partner with Engineering, Data, and Architecture leaders to ensure technical approaches are scalable, secure, governable, and aligned with R365’s platform strategy
• Define and run the operating rhythm for AI initiatives across Product, Engineering, R&D Operations, and Go-To-Market teams (e.g., initiative reviews, roadmap checkpoints, risk/issue management)
• Ensure AI initiatives are visible, well-planned, and accurately represented in portfolio planning, capacity planning, and executive reporting
• Act as a visible connector and communicator across R&D and our GTM partners, ensuring everyone understands where AI is going, how initiatives fit together, and what is expected from each team
• Work with Product Marketing and Enablement teams to shape messaging, positioning, and go-to-market plans that clearly articulate the value of AI initiatives

Skills

• 8–12+ years of experience in Product Management or closely related roles in B2B SaaS, including significant work on data, analytics, or AI/ML-powered products
• Proven track record leading cross-functional, cross-product strategic initiatives from concept through launch and iteration—ideally in a high-growth SaaS environment - influencing without direct authority
• Strong understanding of modern AI/ML capabilities and patterns (e.g., predictive models, recommendations, generative AI, copilots/assistants, workflow automation) and how they can be applied to real-world business workflows
• Experience partnering closely with Engineering, Data/AI, and Design teams to ship AI-powered experiences that are usable, trustworthy, and deliver measurable value
• Comfort working at both strategic and tactical levels: able to set multi-quarter direction while also writing detailed requirements, reviewing designs, and guiding day-to-day trade-offs
• Excellent communication and storytelling skills, with the ability to explain complex AI concepts and trade-offs in clear, non-technical language to executives, cross-functional partners, and customers
• Strong analytical and data-driven mindset; comfortable defining metrics, analyzing results, and using insights to drive decisions and prioritization
• Experience in restaurant technology, hospitality, financial operations, workforce management, or other complex operational domains is a strong plus
• Familiarity with agile development practices and modern product discovery methods

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

Company Overview

• Restaurant365 is an enterprise management software for restaurants that provides accounting, inventory, scheduling, and payroll solutions. It was founded in 2011, and is headquartered in Irvine, California, USA, with a workforce of 501-1000 employees. Its website is https://www.restaurant365.com.

Company H1B Sponsorship

• Restaurant365 has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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