Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers

Are you ready to embark on a new career journey with a forward-thinking global organization that values people-first, inclusive culture, and genuine sense of belonging? Do you want to join a company that has earned prestigious awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth"? Then, a remote Technical Support / Customer Service Representative position at arenaflex is the perfect opportunity for you!

About arenaflex

arenaflex is a global organization that empowers its team members to be game-changers in their careers and personal lives. With a diverse team from over 70 countries, we foster an organically inclusive culture where every member contributes to and supports each other's success and well-being. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. As a result of our continued growth, we're seeking talented individuals to join our purpose-driven team.

Career Growth and Personal Development

This is a fantastic opportunity to reimagine your career journey and develop lifelong friendships while working from the comfort of your own home. arenaflex will provide you with all the necessary training, technologies, and continuing support to ensure your success. Plus, with a strong focus on career growth and personal development, about 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

arenaflex is committed to investing in its game-changers, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a result, we offer a range of benefits to eligible U.S. employees in this role, including:

• Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the arenaflex Team Today!

If you're ready to embark on a new career journey with a forward-thinking global organization that values people-first, inclusive culture, and genuine sense of belonging, apply today! Discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job