Experienced Inside Sales/Customer Service Representative – HVAC Industry Expert
At arenaflex, we are a dynamic and growing HVAC business dedicated to providing exceptional service and support to our customers. With years of experience in the industry, we pride ourselves on our commitment to quality, integrity, and customer satisfaction. As we continue to expand our services, we are looking for a passionate and dedicated Inside Sales Customer Service Representative to join our team and help us maintain our high standards.
About arenaflex
arenaflex is a family-run business that has been serving the community for years. Our team is comprised of experienced professionals who are passionate about delivering top-notch service and support to our customers. We believe in creating a positive and inclusive work environment that values teamwork, respect, and open communication. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted and reliable HVAC business in the industry.
Job Description
As the Inside Sales Customer Service Representative, you will be the primary point of contact for our customers, ensuring that their needs are met and that they have a positive experience with our company. This is an excellent opportunity for someone looking to make a significant impact in a growing organization.
Key Responsibilities
- Customer Service and Support: Handle inbound calls from prospective and existing clients concerning inquiries about sales products, successfully converting 90% of interest calls into scheduled leads. - Collaboration and Communication: Collaborate with other departments to resolve customer concerns and improve overall satisfaction. - Record Keeping and Documentation: Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, and comments in ServiceTitan. - Product and Service Recommendations: Inform homeowners about available products and services and provide recommendations tailored to their needs. - Follow-up and Lead Generation: Reach out to customers after proposals have been delivered to address any remaining questions and arrange further sales visits or convert the proposal into finalized work. - Additional Sales Leads: Make follow-up calls to clients who recently received service or maintenance to generate additional sales leads.
Qualifications
- Previous Experience: Previous experience in a customer service role, with at least 2 years of experience. - HVAC Knowledge: Basic knowledge of HVAC systems and services is a plus. - Computer and Internet Requirements: Must have a computer with reliable internet speeds. - Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members. - Problem-Solving and Customer-Centric Mindset: Proven problem-solving abilities and a customer-centric mindset. - ServiceTitan Experience: Experience with ServiceTitan is highly suggested. - Quiet Workspace: Must have a quiet workspace with no distractions. - Independence and Time Management: Ability to work independently and manage multiple tasks in a fast-paced environment. - Organizational Skills and Attention to Detail: Strong organizational skills and attention to detail.
Benefits and What We Offer
- Competitive Salary: Competitive salary - Medical, Dental, and Vision Insurance: Medical, Dental, and vision; as well as company-paid life insurance. - Retirement Plan: Retirement plan. - Supportive Work Environment: A supportive, family-oriented work environment. - Flexibility of Remote Work: Flexibility of remote work. - Paid Time Off and Holidays: Paid time off and holidays. - Positive Workplace Culture: A positive workplace culture that values teamwork, respect, and open communication. - Ongoing Training and Resources: Access to ongoing training and resources to enhance your skills and knowledge in the HVAC industry.
How to Apply
If you are a dedicated HVAC professional looking to join a dynamic team, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and qualifications to [[email protected]](mailto:[email protected]). arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: $50,000.00 - $100,000.00 per year Benefits: - 401(k) - Dental insurance - Employee discount - Health insurance - Paid time off - Vision insurance - Work from home Shift: Day shift Supplemental Pay: Commission pay Application Question(s): - Do you have a quiet and dedicated workspace? Experience: - ServiceTitan: 2 years (Preferred) Work Location: Remote Apply Job! Apply for this job