Inbound Call Center Agent
OnPoint CX Solutions is seeking dependable, detail-oriented Inbound Call Handling Agents to support utility overflow outage calls from our Henderson, NV call center. This position is on-site in Henderson, NV, with the opportunity to transition to work-from-home after successfully completing training and a minimum of 60 days on-site, meeting all performance KPIs, and satisfying work-from-home technical requirements (including internet speed, workspace standards, and compliance criteria). Work-from-home eligibility is not guaranteed. This is a 24-hour campaign, with schedules that are predominantly overnight, and flexibility is required to work day, swing, and graveyard shifts, including weekends and holidays. This is a mission-critical, non-sales role focused on assisting customers during power outages, hazardous conditions, and other urgent service situations. The role plays a vital part in supporting public safety and essential utility services. Strong attendance, reliability, and commitment are mandatory, as agents will handle time-sensitive outage calls where accuracy and professionalism are essential. Pay & Perks at a Glance
- $13.50 per hour
- Weekly pay
- Performance bonuses based on KPIs
- Paid training
- On-site role (Henderson, NV) with conditional work-from-home eligibility
- Growth and advancement opportunities
Job Summary As an Inbound Call Handling Agent, you will receive and manage inbound calls related to power outages, hazardous conditions, and other utility-related inquiries. Agents are responsible for actively listening to customers, collecting accurate information, and documenting details correctly within the client’s ticketing system. Due to the nature of outage response, this role requires a high level of accountability, professionalism, consistency, and schedule adherence.
Key Responsibilities
- Answer inbound calls related to power outages and hazardous conditions
- Actively listen and gather accurate customer and incident details
- Accurately document information in the client’s ticketing system
- Provide calm, professional, and empathetic support during outage situations
- Follow all call handling, escalation, and compliance procedures
- Meet or exceed performance and quality standards
- Maintain strict attendance and adherence to assigned schedules
Requirements
- Strong listening, communication, and documentation skills
- High attention to detail and accuracy
- Ability to remain calm and professional in high-volume or urgent situations
- Reliable attendance and strong commitment to scheduled shifts
- Flexibility to work day, swing, and graveyard shifts, including overnights
- Flexibility to work holidays
- Basic computer skills and ability to navigate multiple systems
- Prior call center or customer service experience preferred (not required)
- Must be able to work on-site in our Henderson, NV office
- This is not an immediate work-from-home position
Compensation
This position pays $13.50 per hour, plus performance bonuses based on KPI achievement. All compensation is paid weekly.
What We Offer
- Paid training with hands-on support
- Weekly pay and performance bonus opportunities
- Stable, non-sales call center role
- Clear paths for advancement and growth
- Supportive, team-oriented environment
- Recognition programs and performance incentives
- Casual dress code and professional workplace
About OnPoint CX Solutions OnPoint CX Solutions is a business process outsourcing (BPO) company specializing in call center operations, including customer care, outage support, sales, retention, and back-office services. We proudly support essential utility partners by providing reliable, professional call center solutions. If you are dependable, detail-oriented, and ready to take on a critical role supporting utility outage response, we encourage you to apply. Applications are reviewed daily, and positions are filled quickly. Powered by JazzHR Remote About the Company: OnPoint CX Solutions LLC Apply tot his job Apply To this Job