[Remote] Community Manager (Social Media)

Note: The job is a remote job and is open to candidates in USA. Praytell is a creative communications agency that specializes in original storytelling and integrated campaigns. They are seeking a Community Manager to cultivate brand communities, manage social channels, and engage in real-time conversations across various platforms.

Responsibilities

• Cultivating communities across a wide variety of social media channels (LinkedIn, Instagram, Facebook, X, TikTok, YouTube, Threads, etc.) for brands on a daily basis by accurately posting and/or scheduling content and reactively and proactively engaging with audiences
• Conducting daily social listening to monitor relevant industry and brand conversations and potential trendjacking opportunities
• Consistently reporting on community management trends and insights and using learnings from community management and social listening to inform brand recommendations, creative briefs and content ideas for brand programs
• Partnering day to day with account, project management and creative teams to ensure community management activities are fully aligned with and support broader brand programs and priorities, including being in and creating content for accounts
• Collaborating with brand customer service teams as needed
• Supporting the account team with a variety of tasks, including but not limited to client communications, preparing materials for meetings and presentations, assisting with campaign activities, managing project timelines and responding to day-to-day client needs
• Assisting the copywriting team with content development
• Assisting the strategy and account teams with ad hoc and monthly reporting and analytics
• Participating in brainstorms and big idea development, client calls and team meetings and compiling notes and action items
• Staying up-to-date on the latest and emerging platform and industry news, trends and best practices in the social media space to regularly share out with teams and clients

Skills

• 2-3 years of community management experience
• Deep understanding of top social media channels and their latest functionality and features
• Hands-on experience with daily social listening, identifying trendjacking opportunities and translating community insights into brand recommendations, creative briefs and content ideas
• Proficiency in one or more content management tools such as Sprinklr, Hootsuite or Khoros, as well as analytics platforms like Meltwater
• Strong understanding of online customer service best practices and how to apply them in a professional, on-brand way
• Demonstrated ability to manage multiple concurrent projects across teams, prioritize effectively and consistently meet deadlines in a fast-paced environment
• Ambitious and entrepreneurial
• Flexible and adaptable
• Meticulous and well-organized
• A creative problem solver
• Inquisitive and eager to learn
• Collaborative and team-oriented
• Honest and ethical in all work
• Committed to advancing diversity, equity, inclusion and belonging in the workplace
• Bonus points if community management experience is at an agency
• Experience across lifestyle, consumer tech and/or food & beverage brands highly preferred
• Bonus if you've created your own content before
• Knowledge of the influencer and creator space is a plus

Benefits

• Comprehensive health care (Medical, Dental, Vision)
• Employee Stock Ownership Plan (ESOP) with annual shares of Project Worldwide, our parent company
• Traditional and Roth 401(k) options with an annual employer contribution based on company performance
• Flexible Time Off (FTO), company holidays and mental health days
• Flexible work locations within the US - remote is a-ok! We also have physical hubs and offices in LA, SF, Austin, Chicago, Minneapolis and New York
• Flex Fridays, designed to keep Fridays meeting-free for focused work and to give you space to support your personal wellbeing while delivering great client service
• Employee Assistance Program (EAP) with mental health, family, career, legal and financial support
• Paid parental leave and fertility support
• Training and team-building programs
• Camp Praytell, our company offsite (eligibility based on start date)
• Employee Resource Groups (BEACON, Compañeros, elevAsian, Herizon and Prism)
• And more!

Company Overview

• Praytell is a creative communications agency blending traditional PR with new school social and digital. It was founded in 2013, and is headquartered in Brooklyn, New York, USA, with a workforce of 51-200 employees. Its website is http://www.praytellagency.com/.

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