Experienced Data Entry Clerk – Billing and Customer Service Support
Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Data Entry Clerk, you will play a vital role in supporting our Quest Diagnostics operations through Billing Data Entry, Billing Data Acquisition, Manual Mail Returns, and/or Third-Party Denials processes. If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Summary
As a Data Entry Clerk, you will be responsible for supporting our Quest Diagnostics operations through Billing Data Entry, Billing Data Acquisition, Manual Mail Returns, and/or Third-Party Denials processes. You will work closely with our team to ensure accurate and timely data entry, and provide exceptional customer service to our patients and clients.
Key Responsibilities
* Data entry of billing mnemonics and all required billing information that appears on imaged requisitions (such as US postal address, medical codes, insurance carrier details, etc.)
- Follow procedural guidelines to enter information in the systems and answer patient inquiries
- Navigate multiple computer applications (MS Word, MS Excel, Online applications, Mainframe applications)
- May be required to conduct basic research in computer applications to perform data entry (address, billing codes, reject codes, etc.)
- Data entry utilizing templates for letters and other correspondences
- Data Entry/Transfer/Enter received data from Quest Diagnostics in required applications to start the billing cycle
- Research mail returns and update invoices with current information in the appropriate billing system and note the patient bills with actions taken
- Research denied bills due to patient not being covered on the date of service, errors with the patient's information or with the insurance information provided in the claim/bill and resolve for re-billing
Essential Qualifications
* 1 year of data entry experience
- Customer service experience
- Professional proficiency in both English and Spanish
- Proficiency with computer, Windows PC, and web applications, including the ability to navigate and learn new and complex computer system applications
- Ability to work 40 hours/week during standard business operating hours Monday – Friday from 7:00am – 4:30pm (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)
Preferred Qualifications
* Medical billing experience
- Proven knowledge of medical or health insurance terminology
- Proven solid Microsoft Excel skills
Skills and Competencies
* Strong data entry skills with high accuracy and attention to detail
- Excellent customer service skills, with the ability to communicate effectively with patients and clients
- Ability to navigate multiple computer applications and learn new systems quickly
- Strong research skills, with the ability to conduct basic research in computer applications
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving skills, with the ability to resolve issues and escalate as needed
Career Growth Opportunities and Learning Benefits
arenaflex offers a comprehensive benefits package, including:
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Opportunities for career growth and advancement
- Training and development programs to help you succeed in your role and advance in your career
Work Environment and Company Culture
arenaflex is a dynamic and inclusive work environment that values diversity and promotes a culture of respect and empathy. Our team is passionate about making a difference in the lives of others, and we are committed to creating a workplace that is supportive, inclusive, and rewarding.
Compensation and Benefits
The hourly range for this role is $16.00 to $24.42 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.
How to Apply
If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and cover letter, through our website.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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