Experienced Card Customer Service Advisor – Remote (Louisville, KY, Omaha, NE, Tulsa, OK & Birmingham, AL)
At arenaflex, we're on a mission to empower our customers to make better and smarter financial decisions. As a Card Customer Service Advisor, you'll play a vital role in helping our customers achieve their goals and making a positive impact in the communities we serve. We're passionate about creating a diverse and inclusive work environment where every individual can thrive and grow.
About arenaflex
arenaflex is a leading financial institution dedicated to providing innovative solutions and exceptional customer service. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner for individuals, businesses, and communities. Our industry-leading financial performance, innovative spirit, and best-in-class reputation empower our employees to succeed and make a meaningful difference in the world.
Job Summary
We're seeking an experienced Card Customer Service Advisor to join our remote team in Louisville, KY, Omaha, NE, Tulsa, OK, and Birmingham, AL. As a key member of our customer service team, you'll be responsible for providing high-quality customer service, resolving customer inquiries and problems, and maintaining accurate records. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.
Responsibilities
* Respond to telephone inquiries, requests, and problems from customers in a timely and professional manner
- Research, analyze, and provide solutions that meet the customer's needs
- Resolve customer inquiries and problems on first contact, including account information, billing disputes, payment errors, and fee and finance charges
- Maintain accurate records and update customer information as necessary
- Take card, check, or other orders, and act on lost or stolen cards/checks
- Research customer problems that could not be resolved during the initial contact
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics, including customer satisfaction and first-call resolution rates
Requirements
* High school diploma or equivalent
- Two to four years of relevant experience in customer service, preferably in the financial industry
- Good knowledge of concepts, practices, policies, and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Preferred Qualifications
* Experience working in a call center environment
- Knowledge of arenaflex's products and services
- Certification in customer service or a related field
- Bilingual or multilingual skills
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home or a designated remote workspace. arenaflex is committed to creating a supportive, professional, and pleasant work environment that fosters collaboration, innovation, and growth. Our culture values diversity, inclusion, and employee well-being, and we offer a comprehensive benefits package to support your physical, emotional, and financial health.
Benefits
* Competitive salary: $20.00 per hour, with 10% premium for shifts that vary
- Comprehensive benefits package, including:
+ Health, dental, and vision insurance + Life insurance programs for the employee and family + Short- and long-term disability + Paid time off, including the opportunity to purchase additional vacation time + Generous tuition reimbursement program + Banking discounts + 401(k) with company match and pension programs + Casual attire
- Opportunities for career growth and development in a supportive and inclusive work environment
- Recognition and reward programs to acknowledge and celebrate your achievements
Career Growth and Development
arenaflex is committed to helping you grow and develop your skills and career. We offer a range of training programs, mentorship opportunities, and career development resources to support your success. Whether you're looking to advance in your current role or transition to a new one, we'll provide you with the tools and support you need to achieve your goals.
Compensation and Benefits
arenaflex offers a competitive salary and comprehensive benefits package to support your physical, emotional, and financial health. Our compensation and benefits package includes:
- Competitive salary: $20.00 per hour, with 10% premium for shifts that vary
- Comprehensive benefits package, including:
+ Health, dental, and vision insurance + Life insurance programs for the employee and family + Short- and long-term disability + Paid time off, including the opportunity to purchase additional vacation time + Generous tuition reimbursement program + Banking discounts + 401(k) with company match and pension programs + Casual attire
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Apply for this job