Implementation Project Manager - Utility Customer Care & Billing Software

Join arenaflex, a leading information technology company that develops and supports software and hardware solutions for utility and telecommunications cooperatives and companies across the nation. As an Implementation Project Manager, you will play a vital role in delivering exceptional customer experiences and driving business growth through the successful implementation of our Utility Customer Care & Billing (CC&B) software.

About arenaflex

arenaflex is an industry leader in providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering, and operations. Our commitment to innovation, teamwork, and customer satisfaction has earned us a spot in ComputerWorld's Best Places to Work survey for twenty consecutive years. We are proud to be a part of the National Information Solutions Cooperative (NISC) family, a cooperative of member-owned companies that share our values and vision.

Job Summary

As an Implementation Project Manager, you will be responsible for coordinating software implementation projects, providing application support to customers, and training personnel on the CC&B product. You will utilize your exceptional customer service and critical thinking skills to ensure seamless project execution and customer satisfaction. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Work Schedule

We offer a hybrid work schedule, allowing you to balance your work and personal life. You will be required to work a minimum of 3 days per week from one of our office locations in Lake Saint Louis, MO, or Mandan, ND. The third required day will be determined by you and your supervisor. You will also have the flexibility to work up to 5 days a week from an office location.

Essential Duties

* Assist in coordinating basic software implementation project plans

• Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan
• Assist in validating and verifying the accuracy of converted data
• Provide application support throughout the project lifecycle
• Assist with basic level conversion analysis
• Prepare Change Requests (CRs) and follow up through resolution
• Perform after-hours call support as assigned
• Commit to arenaflex's Statement of Shared Values
• Other duties as assigned

Knowledge, Skills & Abilities Preferred

* Basic level knowledge of business-related software applications and services

• Basic level knowledge of the Utility or Telecom industries
• Basic level knowledge of Project Management processes and theory
• Basic verbal and written communication skills
• Basic level presentation and training skills
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers
• Basic research and problem-solving skills with a strong attention to detail
• Basic level ability to organize and prioritize
• Basic level ability to set and manage internal and external Member/Customer expectations
• Ability to analyze data and draw meaningful business conclusions relevant to Project Management
• Basic level ability to demonstrate initiative and accountability
• Basic level ability to multi-task and time manage
• Moderate level ability to demonstrate professionalism
• Basic level ability to troubleshoot
• Basic level understanding of change management best practices
• Basic level knowledge of Utility/Telecom software and software integrations
• Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position

NISC's Shared Values & Competencies

* Integrity - We are committed to doing the right thing - always.

• Relationships - We are committed to building and preserving lasting relationships.
• Innovation - We promote the spirit of creativity and champion new ideas.
• Teamwork - We exemplify the cooperative spirit by working together.
• Empowerment - We believe individuals have the power to make a difference.
• Personal Development - We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred

* Bachelor's Degree in a business-related field or equivalent experience

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible work schedule and remote work options
• Access to cutting-edge technology and tools
• Opportunities to work with a diverse range of clients and projects

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job