Experienced Customer Service Representative – Foodservice Industry Expertise
Join arenaflex, a leading professional services company, in a fully remote Customer Service Representative role, providing exceptional support to our clients in the foodservice industry. As a key member of our Contact Center team, you will play a vital role in establishing and maintaining Gold Standard business relationships, ensuring customer satisfaction, and driving business growth.
About arenaflex
arenaflex is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., arenaflex is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how arenaflex helps clients lead with digital at [arenaflex website].
Job Summary
As a Customer Service Representative, you will be responsible for providing exceptional support to our clients, handling service and delivery issues, and establishing and maintaining Gold Standard business relationships. This role requires a strong customer service orientation, excellent communication skills, and the ability to work in a fast-paced team environment.
Key Responsibilities
* Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback, or incidents
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Answers basic inquiries and resolves basic problems
- Documents issues and identifies appropriate actions to resolve inquires, including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications
- Actively re-directs incoming callers to self-service options
- Performs proactive outbound follow-up communications, as necessary
- Performs client site merchandising supplier support updates
- Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations
- Handles e-mail requested interactions
- Performs catalog management maintenance for customer order guides
Requirements
* High School Diploma and 2 years in a Customer Service function OR an associate degree
- Internet required
- Previous experience in foodservice or foodservice distribution industry is preferred
- Call Center experience
- Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)
- Demonstrates customer service orientation
- Ability to select and apply standard policies and procedures
- Ability to resolve routine problems and questions independently
- Ability to pay close attention to details and use time effectively
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications
- Ability to easily switch between English and Spanish language to support customer needs
- Ability to work in a fast-paced team environment
- Must be able to work Variable Hour Schedule with Weekends
Compensation and Benefits
* $14.50 per hour for English Representatives and $15.50 per hour for Bi-Lingual Spanish Representatives
- Up to $300 per Month in Bonuses every month
- Full Benefits: Medical, Dental, Vision, Voluntary Life, 401K, Options to Purchase Stock at a Discounted Price, and 17 PTO days per year
- Equipment provided by company
Work Environment and Culture
arenaflex is committed to creating a diverse and inclusive work environment that fosters growth, innovation, and collaboration. As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance. Our company culture values employee well-being, professional development, and community involvement.
How to Apply
If you are a motivated and customer-focused individual with a passion for the foodservice industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [arenaflex website]. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
Equal Employment Opportunity
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Accommodations
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [arenaflex email] with your request and contact information.
Apply Now
Don't miss this opportunity to join arenaflex and contribute to our mission of transforming clients' business, operating, and technology models for the digital era. Apply now and take the first step towards a rewarding career in customer service! Apply for this job