Experienced Customer Sales and Service Call Center Representative – Work From Home Opportunity with arenaflex
Job Summary:
Join arenaflex, a global leader in communications and technology, as a Customer Sales and Service Call Center Representative in a full-time remote Work from Home (WFH) position. As a Premier Service Consultant, you will redefine customer service, creating meaningful connections with each customer, and introducing the latest technology, services, and offers to help our customers stay connected to what matters most. With a competitive hourly rate, uncapped commissions, and a comprehensive benefits package, this is an exciting opportunity to grow your career and make a lasting impact.
About arenaflex:
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to customer satisfaction, arenaflex is the perfect place to launch or advance your career in customer service.
How You’ll Make an Impact:
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day responsibilities will include:
- Handling customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolving issues related to service, billing, payments, and collections
- Explaining bills and product features clearly
- Troubleshooting basic problems and seeking higher support if needed
- Building customer confidence and loyalty by resolving issues
- Supporting various customer inquiries, including technical issues
- Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
- Paid training
What We Are Looking For:
* Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
Joining Our Team:
When you join arenaflex, you become part of a dynamic team that values innovation, collaboration, and customer satisfaction. Our comprehensive benefits package includes:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
WFH Requirements:
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Possibilities:
With arenaflex, your career possibilities are limitless. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of arenaflex, we’d love to hear from you!
Weekly Hours:
40
Time Type:
Regular
Location:
Pueblo, Colorado
Equal Employment Opportunity:
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations for qualified individuals with disabilities.
Apply Today:
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Apply now to join our dynamic team and start your journey with arenaflex! Apply Job! Apply for this job