Experienced Customer Support Chat Specialist (Tuesday to Thursday, 27 hours/week)
At arenaflex, we're on a mission to empower millions of changemakers to raise more, pay less, and give better. As a leading nonprofit fundraising and CRM platform, we're dedicated to providing a seamless experience for our users, and we're looking for a talented Customer Support Chat Specialist to join our team.
About arenaflex
arenaflex is the most-loved nonprofit fundraising and CRM platform, and we're proud to have been certified as a Great Place to Work in 2021, 2022, 2023, and 2024. We're also the #1 rated nonprofit software company on G2 across multiple categories. Our platform allows nonprofits to replace multiple tools, launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts – all in one place.
Join our mission-driven team
As a Customer Support Chat Specialist at arenaflex, you'll have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies. You'll be working with a talented team of professionals who are passionate about making a difference in the world.
Responsibilities
As a Customer Support Chat Specialist, your primary responsibilities will be:
- Responding to inquiries from current and prospective users and donors by chat and email in a timely and accurate manner
- Following up with unresponsive users and leads to ensure their questions are resolved
- Proactively identifying user needs and helping customers implement specific features
- Analyzing product malfunctions and reporting them
- Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements
Requirements
To be successful in this role, you'll need:
- 2+ years of experience working remotely in the tech industry
- 2+ years of experience as a Customer Support Specialist or similar CS role
- Experience handling multiple incoming chat requests simultaneously
- Access to a computer or laptop and reliable internet (2nd monitor recommended)
- Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection
Benefits
As a direct-pay contractor, you'll enjoy:
- Competitive hourly rate ($9 - $9.50)
- Generous bonus plan
- Healthy and supportive work environment
- Holiday policy: work a US holiday and get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months
- Love what you do: work for a mission-driven company serving the charitable sector and feel good about the work you're doing and the company you work for
Schedule
* Start date: January 6, 2025
- Permanent schedule: Tuesday to Thursday, 11:30 PM EST - 9:30 AM EST
- Tentative deployment date: April 1, 2025
- Training schedule: Monday to Friday, 9 AM - 6 PM
- 3 months of paid training
How to apply
If you're passionate about providing exceptional customer support and making a difference in the world, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! We can't wait to hear from you! Apply for this job