Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Welcome to arenaflex: Where Career Growth Meets Personal Fulfillment

Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and make a real difference in the lives of our customers. Our company culture is built on the principles of inclusion, diversity, and mutual respect, ensuring that every team member feels valued and supported.

About the Role: Government and Corporate Affairs Customer Service Specialist

This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel, resolving customer complaints, and providing exceptional service to our clients. If you're a highly motivated and customer-focused individual with a passion for the air travel industry, we want to hear from you.

Key Responsibilities:

• Promote and sell air travel on arenaflex, ensuring that customers receive the best possible experience
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets in a timely and efficient manner
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
• Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures
• Demonstrate excellent leadership, organizational, and customer contact skills, with the ability to work effectively in a fast-paced environment

Qualifications and Skills:

To succeed in this role, you'll need to possess a combination of education, experience, and skills that align with our company's values and goals. The minimum qualifications for this position include:

• Bachelor's degree in a relevant field or equivalent experience/training
• Preferred qualifications include experience in customer service, sales, or a related field, with a strong understanding of the air travel industry
• Ability to demonstrate excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or similar systems
• Ability to be resourceful and creative in resolving immediate problems
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
• Satisfactory attendance required

What We Offer:

At arenaflex, we're committed to providing our team members with a comprehensive range of benefits, perks, and opportunities for growth and development. Some of the advantages of working with us include:

• Travel Perks: Explore the world with your family and friends, with access to 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: Enjoy access to health, dental, prescription, and vision benefits from day one, with virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Take advantage of our wellness programs, designed to help you achieve your full potential and maintain a healthy work-life balance
• 401(k) Program: Participate in our 401(k) program, with employer contributions available after one year, depending on the workgroup

Career Growth and Development:

At arenaflex, we're dedicated to helping our team members grow and develop their careers. We offer a range of training programs, workshops, and opportunities for advancement, ensuring that you can achieve your full potential and pursue your passions. Our company culture is built on the principles of inclusion, diversity, and mutual respect, providing a supportive and stimulating environment for you to thrive.

Work Environment and Company Culture:

Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork and mutual respect. We believe in fostering an inclusive and diverse workplace, where every team member feels valued and supported. Our 20+ Employee Business Resource Groups are designed to connect our team members to our customers, suppliers, communities, and shareholders, helping to create an inclusive work environment that meets and exceeds the needs of our diverse world.

Conclusion:

If you're a motivated and customer-focused individual with a passion for the air travel industry, we want to hear from you. Join our team at arenaflex and discover a world of possibilities, both at work and during your time off. Apply now and take the first step towards an exciting and rewarding career with a company that truly values its team members.