Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch assistance to our customers, and helping us achieve our goal of delivering exceptional user experiences.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to thrive in an ever-changing digital landscape. Our team is passionate about harnessing the power of technology to drive positive change, and we're committed to fostering a culture of collaboration, innovation, and excellence.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team, providing critical assistance to our customers through our myColorado application. As a key member of our support team, you'll be responsible for troubleshooting, resolving issues, and providing exceptional customer service. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering outstanding results, we want to hear from you!

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado application, ensuring that our customers receive timely and effective solutions to their issues.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless deployment.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are accurately documented and tracked.
• Collaborating with our development team to identify and resolve issues, and providing feedback to improve our application and services.
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

Minimum Qualifications

To be considered for this role, you'll need to meet one of the following qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're looking for candidates with the following preferred qualifications:

• Jira experience, with a strong understanding of agile project management methodologies.
• ITIL Certification, with a focus on incident management and problem resolution.
• Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement.
• Government work experience, with a focus on providing support to government agencies and organizations.
• Apple and Google Play Store experience, with a strong understanding of mobile application development and deployment.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere in Colorado, with a strong internet connection and a dedicated workspace. Our team is passionate about collaboration, innovation, and excellence, and we're committed to fostering a culture of inclusivity, respect, and open communication. We offer a range of benefits, including:

• Competitive salary and benefits package
• Ongoing training and professional development opportunities
• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Opportunities for career growth and advancement

Compensation and Perks

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive health insurance package
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training

How to Apply

If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering outstanding results, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and answer any questions you may have. [insert contact information] Thank you for considering this opportunity to join our team! We look forward to hearing from you soon. Apply for this job