Experienced Customer Service Claims Specialist – Vehicle Service Contract and Claims Support Expert

Welcome to arenaflex: A Leader in the Industry

arenaflex is a dynamic and rapidly growing company that has been making waves in the industry with its innovative approach and commitment to excellence. As a leader in the field, we are dedicated to providing top-notch service to our customers and creating a work environment that is both challenging and rewarding. Our team is passionate about what we do, and we are looking for like-minded individuals to join our ranks. If you are a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you.

Job Summary

We are seeking a highly skilled and experienced Customer Service Claims Specialist to join our growing claims department. As a key member of our team, you will be responsible for answering internal and external phone and email inquiries, providing information and explanations on various levels of contract coverage and terms, and ensuring that our customers receive the best possible service. If you have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts.
• Request and distribute internal information to aid Claims Adjudication Department.
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes.
• Manage work-flow, process and complete all requests and documents according to established procedures.
• Be a team member, work effectively in a friendly team environment, and maintain open communication with management and co-workers.
• Participate in training, team meetings, and meetings with management, utilizing camera usage as required.
• Perform other job duties as assigned.

Key to Success

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values. These include:

• Minimum High School graduate or GED is Required.
• Strong organizational and customer service skills, with the ability to problem-solve and multi-task.
• Detail-oriented with a high level of accuracy in data entry skills.
• Ability to maintain confidentiality of sensitive information.
• Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers.
• Proficient working on a PC, with a working knowledge of MS Office, and the ability to learn new programs quickly.
• Typing speed of at least 35 wpm, with the ability to document information while discussing claims over the phone.
• Automotive Service Dept. experience preferred, with experience as a Warranty Administrator, BDC Representative, Automotive Cashier/Receptionist, or Service Writer being an asset.

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive compensation package that includes:

• Competitive hourly rate of $20.50.
• Additional bonus and incentive opportunities.
• Paid training and upward mobility, with a focus on investing in your growth and development.
• 401(k) with company match after 90 days of employment.
• Medical, Dental, and Vision Insurance.
• Voluntary Life Insurance.
• Internet Stipend.
• Casual dress code.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. Our goal is to help you achieve your career goals and reach your full potential.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork, collaboration, and open communication. We believe in creating a positive and inclusive work environment that is conducive to growth and development. Our company culture is built on a foundation of respect, empathy, and trust, and we are committed to making a positive impact on our customers and the community.

How to Apply

If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

arenaflex is an equal-opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Join Our Team

At arenaflex, we are passionate about what we do, and we are looking for like-minded individuals to join our team. If you are a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you. Apply today and take the first step towards an exciting and rewarding career with arenaflex.