Experienced Disability Access Service Video Chat Specialist – Providing Exceptional Guest Experience at arenaflex

Are you passionate about delivering outstanding Guest Service and making a positive impact on people's lives? Do you have a knack for providing support and guidance to individuals with disabilities? If so, we invite you to join the arenaflex team as a Disability Access Service Video Chat Specialist! At arenaflex, we're committed to creating a magical experience for all our Guests, including those with disabilities. As a Disability Access Service Video Chat Specialist, you'll play a vital role in ensuring that our Guests with disabilities have a seamless and enjoyable experience at our theme parks. You'll be the first point of contact for our Guests, providing them with expert guidance and support to make the most of their visit.

About arenaflex

arenaflex is a global leader in entertainment, media, and consumer products. Our mission is to create and deliver exceptional experiences that inspire, delight, and connect people around the world. With a rich history of innovation and creativity, we're always pushing the boundaries of what's possible. Our team is passionate about making a difference in the lives of our Guests, and we're looking for like-minded individuals to join our team.

Responsibilities

As a Disability Access Service Video Chat Specialist, you'll be responsible for:

• Proactively answering Guest accessibility-related questions and making recommendations to improve support
• Providing information and handling situations related to Accessibility Services
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Maintaining integrity during intensified interactions and difficult conversations
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required arenaflex training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Essential Qualifications

* Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services

• Technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
• Strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

* Previous experience working with individuals with disabilities or accessibility needs

• Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Work Environment and Company Culture

As a Disability Access Service Video Chat Specialist, you'll be working in an inbound contact center located at arenaflex in Orlando or Tampa, Florida. Our team is passionate about creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're committed to providing our team members with the tools, training, and support they need to succeed in their roles.

Compensation, Perks, and Benefits

* Starting pay rate: $18.90/hour

• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive arenaflex perks and discounts

How to Apply

If you're passionate about delivering exceptional Guest Service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Applicant Information

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. arenaflex champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Apply Job! Apply for this job