Experienced Desktop Support IV – Level 3 Support, Incident and Service Request Management, Customer Support – Remote/Local Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional technology solutions that empower our clients to thrive in an ever-evolving digital landscape. As a leading provider of innovative IT services, we're seeking an experienced Desktop Support IV to join our team of talented professionals. If you're a skilled technical expert with a passion for delivering top-notch customer support, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to helping businesses succeed in the digital age. With a strong focus on innovation, collaboration, and customer satisfaction, we're constantly pushing the boundaries of what's possible in the world of technology. Our team of experts is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Desktop Support IV at arenaflex, you'll play a critical role in providing level 3 support, incident and service request management, and customer support to our clients. You'll work closely with our team of 8 technicians and 2 project managers to deliver exceptional results, and you'll have the opportunity to work on a wide range of projects, from implementing new hardware and software to supporting our organization's 10,000+ end points and users across the state of Wisconsin.

Key Responsibilities

* Provide level 3 support for workstation software and hardware, including troubleshooting, maintenance, and repair

• Support and maintain Operating Systems for user workstations, including installation, configuration, and troubleshooting
• Provide peripheral device support and maintenance, including printers, scanners, and other devices
• Manage incidents and service requests, including troubleshooting, resolution, and follow-up
• Assist on projects as assigned by the Desktop Support Supervisor, including implementing new hardware and software
• Collaborate with the team to deliver exceptional results and meet client expectations
• Provide technical assistance and support to clients, including written and oral correspondence
• Participate in level three desktop support, including assisting on tier 2/3 desktop support incidents and requests

Essential Qualifications

* 5+ years of experience in level 3 support and maintenance of workstation software and hardware

• 5+ years of experience in supporting and maintaining Operating Systems for user workstations
• 2-5 years of experience in peripheral device support and maintenance (printers, scanners, etc.)
• 5+ years of experience in incident and service request management
• Strong written and oral customer support correspondence experience
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills
• Ability to balance workload of incident/service requests and project work

Nice to Have Skills

* Packaging software applications for mass deployment using management tools (SCCM, Ivanti, etc.)

• Patch management
• Imaging experience using management tools (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience

Interview Process

* Teams Video interview

Contract Duration

* 6/30/25 with possibility of extension

Onsite or Remote

* Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Project Details

* The primary responsibilities are to support, test, maintain, and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods.

• Collaborate with a team of 8 technicians and 2 project managers on a daily basis.
• Assist on tier 2/3 desktop support incidents and requests.
• Assist with projects to implement new hardware and/or software working with our business partners.
• Support an organization of 10,000+ end points and users across the state of Wisconsin.

Work Environment and Company Culture

* arenaflex is a dynamic and forward-thinking organization that's dedicated to helping businesses succeed in the digital age.

• Our team of experts is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.
• We offer a collaborative and supportive work environment, with opportunities for growth and development.
• We're committed to delivering exceptional customer support, and we're looking for individuals who share our passion for excellence.

Compensation and Benefits

* Pay range: $26 to $30 per hour on W2.

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.

How to Apply

If you're a skilled technical expert with a passion for delivering top-notch customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. Apply for this job