Experienced Customer Support Specialist - arenaflex Team
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a global leader in business outsourcing, we're passionate about empowering our clients to thrive in an ever-changing world. Now, we're seeking a talented and dedicated Customer Support Specialist to join our arenaflex team, where you'll have the opportunity to make a real impact on the lives of Samsung's customers.
About arenaflex
arenaflex is a global business outsourcing company that offers a wide range of services to help our clients streamline their operations, improve customer satisfaction, and drive business growth. With a strong presence in over 40 countries, we're committed to delivering exceptional results, fostering a culture of innovation, and promoting diversity and inclusion. Our team is comprised of talented professionals who share a common goal: to make a positive difference in the lives of our clients and their customers.
The Role
As a Customer Support Specialist on our arenaflex team, you'll play a critical role in providing top-notch support to Samsung's customers. Your primary responsibilities will include:
- Answering incoming calls, emails, and chats in Lithuanian and Russian, as well as providing technical and non-technical assistance to customers
- Developing efficient and satisfying solutions to customer inquiries, ensuring that every interaction is a positive one
- Treating customers with respect, following arenaflex's policies and procedures, and upholding the highest standards of customer service
- Collaborating with our team to resolve complex issues, share best practices, and drive continuous improvement
What We're Looking For
To succeed in this role, you'll need to possess:
- Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although not required, as we'll provide comprehensive training and coaching to help you excel)
- Excellent communication, problem-solving, and interpersonal skills
- A passion for delivering exceptional customer experiences and a commitment to continuous learning and improvement
What We Offer
As a valued member of our arenaflex team, you'll enjoy:
- A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses to recognize your hard work and dedication
- A supportive team environment with fantastic colleagues and managers, as well as real opportunities to grow in your career
- Comprehensive training and coaching to help you develop your skills and expertise
- A dynamic and inclusive work culture that values diversity, equity, and inclusion
Career Growth Opportunities
At arenaflex, we're committed to helping our team members grow and develop their careers. Whether you're interested in advancing to a leadership role, specializing in a particular area, or exploring new opportunities, we'll provide you with the support and resources you need to succeed.
Work Environment and Company Culture
Our work environment is designed to foster collaboration, creativity, and innovation. We believe in promoting a culture of inclusivity, respect, and empathy, where every team member feels valued, supported, and empowered to make a positive impact.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses to recognize your hard work and dedication
- Comprehensive training and coaching to help you develop your skills and expertise
- A supportive team environment with fantastic colleagues and managers, as well as real opportunities to grow in your career
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and inclusive team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to schedule an initial phone call with our recruiter, followed by a Teams interview and reference check.
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with a 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift)
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to promoting diversity, equity, and inclusion in all aspects of our business. We welcome applications from candidates of all backgrounds, cultures, and perspectives, and are proud to be an employer of choice for talented professionals from around the world.
Language Requirements:
* Fluency in Lithuanian (C1)
- Good command of Russian and English (B2)
Time Type:
* Full-time Apply Job! Apply for this job